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- Tasks: Manage CCTV projects, assist distributors, and provide technical support across EMEA.
- Company: VIVOTEK is a global leader in IP surveillance solutions, enhancing security worldwide.
- Benefits: Enjoy hybrid work flexibility, a proven training program, and a supportive team environment.
- Why this job: Make a real impact in video security while learning cutting-edge technology and trends.
- Qualifications: Bachelor's degree in relevant fields and 3+ years in technical support for video surveillance.
- Other info: Frequent travel in EMEA, especially to the UK, is required.
The predicted salary is between 36000 - 60000 £ per year.
Company Description VIVOTEK Inc. (TAIEX: 3454) is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image and audio, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. Founded in Taiwan in 2000, VIVOTEK has formed strategic alliances worldwide, and works with over 180 authorized distributors across more than 100 countries, with regional offices in the U.S., the Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business. https://www.vivotek.com/who-we-are/overview https://www.vivotek.com/who-we-are/awards https://www.deltaww.com/en-US/index Job Description You will be responsible for successful implementation of our projects for CCTV market in EMEA region. Sometimes you will need only to help our distributors and system integrators with technical inquires. Often you will take over complex customization specifications (including hardware and software) and manage that all involved parties have the same understanding and project expectations. As project owner for surveillance and AI components you will help to succeed our customers and make the world safer and more reliable. Frequent travels through EMEA will be necessary. One of the most important countries for this position to support is UK. Location UK. Hybrid. Short term, working at home. Mid-term: hybrid. Why to work as a Presales Engineer/Project Manager for VIVOTEK? Make a real difference and work on the most interesting projects and use cases the video security world has to offer. Learn: We offer a proven training program to learn all necessary technical knowledge to get you on track. Furthermore, learn about the newest trends in the video security market – it is no coincidence that we are one of the pioneers when it comes to video analytics on edge! Teamwork: We are a team! As a Presales Engineer you are part of a dynamic and motivated team. Not everything is successful – we win (and sometimes we lose) together! Flexibility: Possibility to work at home on few days per week. Stability: We are looking forward to work and grow with you together step by step! Some of the main responsibilities: Manage projects closely, focus on solving all technical difficulties from beginning to the closure. Handle presales & post-sales (1st tier) technical inquiries from customers (Distributors and Key accounts). Help them achieve optimal project solution by providing technical assistance and system level designs. Customer visits, roadshows, exhibitions to promote VIVOTEK Solutions to our existing and potential customers (distributors/system integrators/end users). Onsite support of proof-of-concept demonstration and engage in actual site surveys. Troubleshooting (remote & onsite). Work as a team with our EMEA sales and be the bridge between the HQ technical persons (2nd Tier) and the customers. Assist in the integration of our products into 3rd party partner’s systems. Provide Technical trainings targeted at distributor’s engineers and system integrators. Hands on test and develop sales kit for latest products and technology. Minimum Necessary Qualifications (if you do not comply with these 3 qualifications please do not apply, we will not consider any candidate without these 3 qualifications) Bachelor degree or above, majored in computer, electronics, communications, information engineering or equivalent More than 3 years of experience in Presales/Field Application Engineer/Technical Support in Security Video Surveillance market (IP camera manufacturers preferred). (Must have) English language – at least native level at reading, writing and oral Value added Qualifications Be proactive in work and have excellent team spirit, communication and expression skills, good logical thinking and self-learning ability. Highly independent and be able to prioritize and choose logically the projects to maximize revenue. Experience with Confluence, Zendesk Support, Microsoft Dynamic CRM is a plus (big plus) Any other European language is a plus – Proficiency level at reading, writing and oral
UK Presales Engineer / FAE / Technical Support (General Video Surveillance) employer: VIVOTEK EMEA
Contact Detail:
VIVOTEK EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Presales Engineer / FAE / Technical Support (General Video Surveillance)
✨Tip Number 1
Familiarize yourself with VIVOTEK's product offerings, especially their IP cameras and video management software. Understanding the technical specifications and unique features of these products will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the video surveillance industry, particularly those who have experience with presales engineering or technical support roles. Attend industry events, webinars, or local meetups to build connections that could provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Stay updated on the latest trends in video analytics and AI technologies. Being knowledgeable about current advancements will not only enhance your understanding but also show your passion for the field, making you a more attractive candidate for the role.
✨Tip Number 4
Prepare to discuss your previous experiences in managing technical inquiries and projects. Be ready to share specific examples of how you've successfully resolved challenges in past roles, as this will demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace UK Presales Engineer / FAE / Technical Support (General Video Surveillance)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Presales Engineer position at VIVOTEK. Tailor your application to highlight relevant experience in technical support and project management within the video surveillance market.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in presales or technical support roles, particularly in the security video surveillance sector. Mention specific projects you've managed and any technical challenges you've successfully overcome.
Showcase Technical Skills: Detail your technical skills related to IP cameras, video management software, and edge AI video analytics. If you have experience with tools like Confluence, Zendesk Support, or Microsoft Dynamic CRM, be sure to include that as it is considered a big plus.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Discuss why you want to work at VIVOTEK and how you can contribute to their mission of providing intelligent surveillance solutions.
How to prepare for a job interview at VIVOTEK EMEA
✨Showcase Your Technical Expertise
Make sure to highlight your experience in the security video surveillance market, especially with IP cameras and related technologies. Be prepared to discuss specific projects you've worked on and how you solved technical challenges.
✨Demonstrate Team Collaboration Skills
Since teamwork is emphasized in this role, share examples of how you've successfully collaborated with others in previous positions. Discuss how you handle conflicts and ensure everyone is aligned on project goals.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle presales and post-sales inquiries. Think of scenarios where you provided technical assistance or system designs to customers and be ready to explain your approach.
✨Research VIVOTEK and Its Solutions
Familiarize yourself with VIVOTEK's products and recent developments in the video security market. Being knowledgeable about their solutions will show your genuine interest in the company and help you stand out during the interview.
