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For Companies At a Glance
- Tasks: Lead the Night Team and assist residents with their apartment needs.
- Company: Join The Peninsula London, a prestigious flagship hotel known for excellence.
- Benefits: Enjoy competitive pay, service charge, and attractive perks.
- Why this job: Be part of an award-winning team in a vibrant hospitality environment.
- Qualifications: 3 years in hospitality, strong English skills, and problem-solving abilities required.
- Other info: Night shift role; flexibility is key to success.
The predicted salary is between 36000 - 60000 £ per year.
The Peninsula London is seeking to hire poised Residences Night Managers to join our Residences Team; providing friendly yet efficient service to The Peninsula Residences Tenants. This role will be acting as Manager on Duty, providing leadership, supervision and training to the Night Team.
An exceptional opportunity to join our high-profile flagship hotel in London with market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities:- Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenants Handbook and Residences Policies and Procedures.
- Handle telephone, email and requests made in person, providing detailed information regarding any Concierge services.
- Maintain accurate and timely records of Residents requests and other tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
- Anticipate Residents needs and exceed their expectations.
- Duty Manager in charge of the activities of the Night Team.
- Minimum 3 Years Experience in Hospitality or Residential Environment.
- Excellent command of English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem solving and multi-tasking skills.
- UK Driving License.
- This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
We are delighted to receive your CV and will liaise with suitable candidates directly.
Residences Night Manager employer: The Peninsula London
Contact Detail:
The Peninsula London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Night Manager
✨Tip Number 1
Familiarise yourself with The Peninsula's values and service standards. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you're a great fit for the Residences Night Manager role.
✨Tip Number 2
Network with current or former employees of The Peninsula. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've demonstrated leadership and problem-solving skills in a hospitality setting. Having concrete examples ready will showcase your ability to manage the Night Team effectively.
✨Tip Number 4
Highlight your communication skills and any experience you have with concierge services. Being able to articulate how you've successfully assisted residents or guests in the past will set you apart as a candidate who can exceed expectations.
We think you need these skills to ace Residences Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or residential environments. Emphasise your leadership skills and any previous roles where you managed a team, especially during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've exceeded customer expectations in past roles, and express your enthusiasm for joining The Peninsula London.
Highlight Language Skills: If you have proficiency in a second language, be sure to mention it in your application. This can set you apart from other candidates and is particularly valuable in a diverse environment like The Peninsula Residences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Peninsula London
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality or residential environments. Be prepared to discuss specific situations where you provided exceptional service or resolved issues effectively.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be leading a team. Share examples of how you've successfully managed or trained others in the past. This will show your potential employer that you can handle the responsibilities of the role.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this position, practice articulating your thoughts clearly. Be ready to answer questions about how you would handle various resident requests and concerns.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would anticipate residents' needs and exceed their expectations, as well as how you would manage the Night Team during busy periods.
