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For Companies At a Glance
- Tasks: Engage and retain members in the leisure and hospitality sector through strategic communication.
- Company: Join a respected membership body in the vibrant leisure and hospitality industry.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the industry.
- Qualifications: Experience in hospitality and membership organisations is essential; strong communication skills are a must.
- Other info: This role offers a chance to develop your career while working with diverse operators.
The predicted salary is between 40000 - 45000 £ per year.
Membership Body
Central London
Hybrid Working – 3 Days Office, 2 Days Home (with travel to events)
Basic Salary £40,000-£45,000 dependant on experience with benefits
Permanent, Full Time
Our client, a well-respected and reputable recognised membership body in the Leisure and Hospitality industry, is currently looking for a Membership Manager to work from their London offices on a hybrid basis.
The Role
The Membership Manager is responsible for the engagement with and retention of operator members ensuring their understanding of our key campaigns and activities, that they engage with activities, commit to our working groups and retain their annual membership. UK members include hotels, pubs, coffee shops, visitor attractions, contract caters, night clubs and other leisure attractions.
Key Responsibilities
- Development and execution of a membership retention and engagement strategy.
- Ensure a broad understanding of the benefits of membership by Operator members and support the uptake.
- Be the key point of contact for all membership inquiries.
- Manage the membership lifecycle, from application to renewal, ensuring a smooth and efficient process including subscription payment with the COO, membership executive and finance team.
- Support in the promotion and delivery of strategic objectives.
- Develop and implement communication strategies to keep members informed and engaged.
- Assist in the identification and development of a range of services/benefits for membership for Operator Members.
- Develop and manage regional engagement through delivery of its regional committees, a programme of webinars and regional events.
- Review Operator members' engagement with sector and policy groups and create a strategy for effective engagement.
- Development of the CRM and member portal for the benefit and understanding of operator members.
- Reporting of member engagement, analyse membership data and trends to identify areas for improvement and inform strategic decisions.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Ensure the update of all Operator member contact information.
- Participate in ad-hoc research projects that will benefit membership value proposition.
Person Specification
- Experience of hospitality, the industry and its structure.
- Previous experience of working in a membership organisation.
- Understand membership engagement strategies.
- Excellent written and verbal English leading to good communication.
- Team player.
- Personable.
- Highly motivated, driven and able to work on their own initiative.
- Organised and ability to juggle multiple projects.
- Active in/on social media for professional purposes.
- Excellent IT skills including Microsoft Office particularly Word, PowerPoint and Excel.
To apply to this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Membership Manager employer: Membership Bespoke
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the leisure and hospitality industry. Understanding the key players, trends, and challenges will help you engage effectively with potential members and demonstrate your expertise during interviews.
✨Tip Number 2
Network within the industry by attending relevant events or webinars. Building relationships with professionals in the field can provide valuable insights and may even lead to referrals for the Membership Manager position.
✨Tip Number 3
Showcase your experience with membership engagement strategies. Be prepared to discuss specific examples of how you've successfully retained members or improved engagement in previous roles, as this will be crucial for the role.
✨Tip Number 4
Demonstrate your IT skills, particularly with CRM systems and data analysis. Being able to articulate how you've used technology to enhance member experiences or streamline processes will set you apart from other candidates.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Membership Manager. Familiarise yourself with the key tasks such as member engagement, retention strategies, and communication methods outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality and membership organisations. Emphasise your skills in communication, project management, and any previous roles that involved member engagement or retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure and hospitality industry. Mention specific examples of how you've successfully engaged members in the past and how you can contribute to the organisation's goals.
Highlight Relevant Skills: In your application, be sure to mention your IT skills, particularly with Microsoft Office, and your ability to manage multiple projects. These are crucial for the role and will demonstrate your capability to handle the responsibilities effectively.
How to prepare for a job interview at Membership Bespoke
✨Show Your Understanding of Membership Engagement
Make sure to demonstrate your knowledge of membership engagement strategies during the interview. Discuss how you would develop and execute a retention strategy, and provide examples from your past experiences that highlight your success in similar roles.
✨Highlight Your Communication Skills
As a Membership Manager, excellent communication is key. Be prepared to showcase your written and verbal communication skills. You might want to bring along examples of previous communications you've crafted for members or stakeholders to illustrate your ability to engage effectively.
✨Be Ready to Discuss Data Analysis
Since the role involves analysing membership data and trends, be prepared to discuss your experience with data analysis. Talk about how you've used data to inform strategic decisions in the past and how you would apply this skill to improve member engagement.
✨Demonstrate Your Organisational Skills
The role requires juggling multiple projects, so it's important to convey your organisational abilities. Share specific examples of how you've managed various tasks simultaneously, ensuring that you meet deadlines and maintain high-quality work.
