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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service in a fast-paced retail environment.
- Company: bp is a leading energy company committed to safety and teamwork.
- Benefits: Enjoy flexible hours, employee discounts, and access to wellbeing services.
- Why this job: This role offers growth opportunities and a supportive, inclusive culture.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
- Other info: Work part-time at London Stansted Airport with competitive pay rates.
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What you will be responsible for
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Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
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Serving customers efficiently, ensuring their needs are met promptly and effectively
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Fostering a positive and inclusive work environment, in line with bp beliefs
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Preparing and serving food and drink items from our Wild Bean Café
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Taking in deliveries, replenishing stock and stock management tasks
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Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
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Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
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Company pension
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Employee discount
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Flexible schedule, What you get
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Flexible hours
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Career progression
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Paid holiday
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25% discount on in store goods *exclusions apply
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Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
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Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
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Shopping and leisure discounts
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Free barista style hot drinks
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Family leave
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Competitive pay rates
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Pension scheme
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Share save scheme
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Find out more about our benefits here
bp Retail
London Stansted Airport, Stansted CM24 1PY
Part-time
Customer Service Assistant - Nights employer: bp Retail
Contact Detail:
bp Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Nights
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Tip Number 2
Familiarize yourself with bp's values and beliefs. Demonstrating that you align with their commitment to safety and inclusivity can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Share experiences where you successfully managed multiple tasks or worked under pressure, as this is crucial for a role at bp.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since this is a night position, showing that you are open and adaptable to different shifts will be beneficial.
We think you need these skills to ace Customer Service Assistant - Nights
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize any experience you have in customer service, even if it's not in retail. Mention specific examples where you successfully met customer needs or resolved issues.
Show Enthusiasm for Teamwork: Since the role involves working collaboratively, express your passion for teamwork. Share experiences where you contributed to a positive team environment or worked effectively with others.
Demonstrate Adaptability: The job is in a fast-paced environment, so highlight your ability to adapt to changing situations. Provide examples of how you've handled unexpected challenges or learned new skills quickly.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Use keywords from the listing to show that you understand the role and its requirements.
How to prepare for a job interview at bp Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any relevant experiences where you went above and beyond to meet a customer's needs, even if they are not from a retail background.
✨Emphasize Team Collaboration
Since this role involves working in a collaborative team, highlight your ability to work well with others. Provide examples of how you've successfully collaborated in past roles or projects.
✨Demonstrate Safety Awareness
Safety is a top priority at bp. Be prepared to discuss how you would ensure safety for yourself and your colleagues in a fast-paced environment. Mention any previous experiences where safety protocols were important.
✨Be Ready to Discuss Flexibility
With flexible hours being a key benefit, be open about your availability and willingness to adapt to different shifts. This shows that you are committed to meeting the needs of the business.
