HR Insights & Customer Success Consultant

HR Insights & Customer Success Consultant (HR Analytics, People Analytics)

💰Up to £40.000 + £3k bonus + bens

📍Hertfordshire (Hybrid with 2 days WFH)

I’ve partnered with a super-exciting scaleup based in Hertfordshire looking for an HR Insights & Customer Success Consultant to take responsibility for translating HR data into actionable strategies that help clients drive informed decision-making. This role involves data analysis, client consulting/onboarding and delivering strategic recommendations to senior leadership.

Key responsibilities:

• Analyze survey data, identify key themes, and present insights to senior leaders.
• Deliver executive presentations and strategic recommendations.
• Guide leadership teams in understanding engagement trends and industry benchmarks.
• Support clients in survey design and engagement strategy development.
• Facilitate workshops and coaching sessions to help managers act on insights.
• Create content on my client’s business trends and best practices.
• Represent the business at events, webinars, and conferences.
• Contribute to strategic discussions on engagement roadmaps.
• Onboarding / training new customers
• Relationship management

Skills & Experience:

✔ 1+ years in an Insight/Research role dealing with HR/Employee data

✔ Strong data analysis and storytelling skills.

✔ Proficiency in Excel, Word, and PowerPoint; experience with data visualization is a plus.

✔ Excellent communication and presentation skills, comfortable engaging with senior leaders

✔ Customer onboarding experience