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- Tasks: Lead transformative projects to enhance customer experience and operational efficiency.
- Company: Hastings Direct is a digital insurance provider aiming to lead the UK market with innovative technology.
- Benefits: Enjoy flexible hybrid working, competitive bonuses, private medical insurance, and 27 days annual leave.
- Why this job: Join a culture focused on growth, support, and community impact while driving meaningful change.
- Qualifications: Experience in transformational leadership, Lean Six Sigma, Agile, and exceptional stakeholder management skills required.
- Other info: Inclusive recruitment process with support for all applicants; no sponsorship available.
The predicted salary is between 42000 - 84000 £ per year.
Welcome to Hastings Direct. We are a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we have made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people.
As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes.
Job details - you will need to have demonstrable experience in:
- Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria.
- Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions.
- Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit.
- Creating, communicating and aligning across functional delivery plans between teams - bringing together all technical and process/other operational changes.
- Seeking opportunities for intelligent design, including automation and decisioning via straight through processing.
- Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term.
Essential skills we would love you to have:
- Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential.
- Proven background and experience in identifying transformation opportunities and delivering through to implementation.
- Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation.
The interview process involves the below:
- Recruiter screening call.
- 1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams.
- 2nd interview with Transformation Director (via Microsoft Teams).
As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. We also welcome applications through the Disability Confident Scheme (DCS).
Benefits: in addition to a competitive salary and £5k car allowance you will also receive:
- Flexible working - we champion a flexible hybrid working approach.
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
- Physical wellbeing - Hastings pay for you to receive private medical Insurance (PMI).
- Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
- Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
- 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks.
- Access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.
Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Transformation Manager in Leicester employer: Hastings Direct
Contact Detail:
Hastings Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager in Leicester
✨Tip Number 1
Familiarise yourself with Hastings Direct's 4Cs culture. Understanding their focus on colleagues, customers, company, and community will help you align your responses during interviews and demonstrate that you share their values.
✨Tip Number 2
Prepare for the case study in the first interview by researching common transformation challenges in the insurance sector. Think about how you can apply Lean Six Sigma or Agile methodologies to address these issues effectively.
✨Tip Number 3
Showcase your stakeholder management skills by preparing examples of how you've successfully communicated complex concepts to different levels within an organisation. This will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Be ready to discuss your experience with continuous improvement processes. Highlight specific instances where you've transitioned projects into a 'test and learn' state, as this aligns with Hastings Direct's focus on optimising outcomes.
We think you need these skills to ace Transformation Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transformational leadership, Lean Six Sigma, Agile, and Change Management. Use specific examples that demonstrate your ability to lead end-to-end transformation projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in stakeholder management and delivering innovative solutions.
Prepare for the Case Study: Since the interview process includes a case study, practice analysing business operations and proposing solutions. Be ready to showcase your analytical skills and how you would approach real-world challenges.
Showcase Your Communication Skills: Throughout your application, emphasise your ability to communicate effectively at all levels of an organisation. This is crucial for the Transformation Manager role, so provide examples of how you've successfully managed stakeholders in the past.
How to prepare for a job interview at Hastings Direct
✨Understand the Transformation Landscape
Familiarise yourself with the latest trends in transformation management, particularly in the insurance sector. Be prepared to discuss how Lean Six Sigma and Agile methodologies can be applied to drive change effectively.
✨Prepare for the Case Study
Since the first stage interview includes a case study, take time to prepare thoroughly. Understand the key metrics that define success in transformation projects and think about how you would approach a real-world scenario relevant to Hastings Direct.
✨Showcase Stakeholder Management Skills
Demonstrate your exceptional stakeholder management capabilities by sharing specific examples from your past experiences. Highlight how you have effectively communicated complex concepts to various levels within an organisation.
✨Emphasise Continuous Improvement
Discuss your approach to transitioning projects into a continuous test and learn state. Share examples of how you've optimised commercial and customer outcomes post-implementation, showcasing your commitment to long-term success.
