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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and a supportive team with tailored training.
- Why this job: Shape memorable customer experiences while growing your career in a dynamic retail setting.
- Qualifications: Confidence, communication skills, and a passion for technology are essential; retail experience is a plus.
- Other info: Receive exceptional training and opportunities for progression through our accreditation programme.
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
- You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Assistant in Shrewsbury employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Shrewsbury
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in technology during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build confidence in welcoming customers and recommending tailored solutions, which is crucial for a Retail Assistant.
✨Tip Number 3
Showcase your flexibility and resilience by preparing examples from past experiences where you adapted to changing situations or overcame challenges. This will highlight your ability to thrive in a fast-paced retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2 and think about how your values align with theirs. Being able to articulate this connection during your interview can set you apart as a candidate who truly fits into their team.
We think you need these skills to ace Retail Assistant in Shrewsbury
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Assistant. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how you can contribute to the team.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media O2
✨Show Your Passion for Technology
Since Virgin Media O2 values a genuine interest in technology, make sure to express your enthusiasm for how tech can improve lives. Share examples of how you've used technology in your own life or how you keep up with the latest trends.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your previous experiences in retail or customer service, even if they are not extensive. Highlight specific instances where you went above and beyond to help a customer, showcasing your ability to build rapport and provide tailored solutions.
✨Emphasise Team Spirit and Flexibility
Virgin Media O2 looks for candidates who thrive in a collaborative environment. Be ready to talk about times when you worked effectively as part of a team and how you adapted to changing situations or customer demands.
✨Prepare for Common Interview Questions
Anticipate questions related to your motivation for applying, how you handle challenges, and your approach to achieving goals. Practising your responses will help you feel more confident and articulate during the interview.
