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For Companies At a Glance
- Tasks: Assist customers and collaborate with the sales team to enhance the shopping experience.
- Company: Join Dulux Decorating Centres, the UK's largest paint merchant, part of AkzoNobel.
- Benefits: Enjoy competitive salary, 25 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a supportive team with opportunities for personal development and career progression.
- Qualifications: Experience in customer service, valid driving licence, and strong communication skills required.
- Other info: We promote a diverse and inclusive workplace, welcoming applicants from all backgrounds.
Dorking, Surrey RH4 2EW
Part time 30 hours per week
We encourage you to apply if you have relevant experience and expertise for this role, even if you don't meet all the criteria listed in the job description.
Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK's largest paint and decorating merchant. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression. Recognised as a Top 100 Employer with Investors in People-Gold accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.
Job Purpose
You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. We will look to you to use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store. You will carry out customer deliveries to homes and businesses too.
Job Responsibilities
- Play an active part in engagement planning & monthly store meeting sessions.
- Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
- Use our client service tools to ensure a consistent customer experience.
- Support your store's monthly customer contact plan.
- Follow the merchandising plan to restock the shop floor.
- Load the van & plan delivery routes.
- Develop your skills & encourage colleagues to do so using our training tools.
Job Requirements
- Proven experience in a customer service/retail role.
- Valid driving licence.
- Enjoys a collaborative working environment where supporting colleagues is key.
- Calm under pressure.
What Makes You Stand Out
- Excellent communication, customer service & interpersonal skills.
- Well organised & with an eye for detail.
- Enjoys ongoing coaching & support to advance career & build skills.
What do we Offer at AkzoNobel
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive Salary (depending on experience).
- 25 days holiday excluding bank holidays.
- Income protection.
- Staff discount at Dulux Decorator Centre stores.
- Employee Assistance Programme.
- Employee Life Assurance.
- Company pension.
- Product discounts.
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Sales Assistant in Dorking employer: Dulux Decorator Centres
Contact Detail:
Dulux Decorator Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Dorking
✨Tip Number 1
Familiarise yourself with Dulux's product range and services. Understanding the specifics of what you’ll be selling will not only boost your confidence but also impress your potential employers during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully engaged with customers in previous roles, as this is crucial for a Sales Assistant position.
✨Tip Number 3
Network with current or former employees of Dulux Decorating Centres. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your teamwork skills. Since collaboration is key in this role, think of examples where you've successfully worked with others to achieve a common goal, and be ready to share these during your interview.
We think you need these skills to ace Sales Assistant in Dorking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail roles. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Highlight Relevant Skills: In your application, focus on skills that make you stand out, such as organisation, attention to detail, and the ability to remain calm under pressure. These are key attributes for the Sales Assistant role.
Show Enthusiasm for the Brand: Demonstrate your knowledge of AkzoNobel and its products in your application. Express your enthusiasm for working with well-known brands like Dulux and your commitment to providing excellent customer service.
How to prepare for a job interview at Dulux Decorator Centres
✨Showcase Your Customer Service Skills
As a Sales Assistant, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues. Be ready to discuss experiences where you successfully collaborated with others to achieve a common goal, showcasing your teamwork abilities.
✨Familiarise Yourself with the Products
Understanding Dulux's range of products will give you an edge. Research their offerings and be prepared to discuss how you can help customers choose the right products for their needs.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks under pressure. Think through your responses in advance to demonstrate your problem-solving skills.
