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- Tasks: Assist customers with flight bookings and handle inquiries efficiently.
- Company: Join a leading client in Canary Wharf, known for excellent customer service.
- Benefits: Enjoy hybrid/remote work options and a competitive salary.
- Why this job: Perfect for night owls who love helping others and thrive in a dynamic environment.
- Qualifications: Fluency in Japanese and experience in customer care or travel required.
- Other info: Part-time role with flexible hours, ideal for students or those seeking extra income.
The predicted salary is between 15900 - 22000 £ per year.
Type: Part Time
Salary: £26,500 (pro-rata)
Hours: 20 hours per week, Monday to Friday (Between the hours of 01:00am and 09:00am)
Location: Canary Wharf (Hybrid / Remote)
Are you currently seeking a new part time role with night shifts? Do you have experience of operating in a customer service environment and fluent in Japanese? JDR Recruitment are currently supporting one of our key clients based in Canary Wharf and this could be the perfect role for you!
Job Responsibilities:
- Assist customers with booking new flights and modifying existing bookings
- Handle flight changes, cancellations, and re-bookings in a timely and efficient manner
- Manage baggage claims, ensuring that lost or delayed baggage is handled promptly and accurately
- Address and resolve customer inquiries regarding flight statuses, baggage issues, and other airline-related queries
- Provide support and guidance to customers who have missed a flight or whose flight has been cancelled
- Help customers with rebooking and finding alternative travel options
- Uphold a positive and professional attitude when interacting with customers
- Use of internal systems
Key Skills / Requirements:
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a “can-do” attitude
- Passionate about providing great customer care with a friendly personality
- A confident and professional telephone manner
Customer Care Advisor - Part Time (Japanese) employer: JDR Recruitment Limited
Contact Detail:
JDR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Part Time (Japanese)
✨Tip Number 1
Familiarise yourself with Amadeus GDS if you haven't already. Since this role requires proven experience with this system, being able to demonstrate your knowledge during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your Japanese language skills, especially in a customer service context. Being fluent is essential, so practice common phrases and scenarios you might encounter while assisting customers.
✨Tip Number 3
Prepare for situational questions that focus on customer care. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations, as these will showcase your problem-solving skills.
✨Tip Number 4
Research the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, demonstrating that you're a great fit for their team.
We think you need these skills to ace Customer Care Advisor - Part Time (Japanese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a fast-paced environment. Emphasise any experience you have with Amadeus GDS and your fluency in Japanese.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Key Skills: In your application, clearly outline your key skills that match the job description, such as attention to detail, teamwork, and a professional telephone manner. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JDR Recruitment Limited
✨Showcase Your Language Skills
Since fluency in Japanese is a key requirement, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or role-play scenarios in Japanese, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service, especially in fast-paced environments. Share specific examples of how you've handled customer inquiries, flight changes, or baggage issues to illustrate your problem-solving skills.
✨Familiarise Yourself with Amadeus GDS
If you have experience with Amadeus GDS, be ready to talk about it. If not, do some research beforehand. Understanding how this system works will show your commitment and readiness for the role.
✨Demonstrate a Positive Attitude
A friendly and professional attitude is crucial in customer care. During the interview, maintain a positive demeanour, smile, and express your passion for helping customers. This will help convey that you are a great fit for the team.
