Hotel Manager

Hotel Manager – Brownsover Hall Hotel

Nestled within 7 acres of beautifully landscaped gardens, the newly refurbished, Brownsover Hall Hotel is a luxury boutique hotel with 47 rooms. Our mission is to create a destination that offers an unforgettable experience, combining elegance, exceptional service, and serene surroundings. We are striving to become a top-tier, sought-after destination where guests are treated with the utmost care and attention.

We are seeking an enthusiastic and experienced Hotel Manager to lead and manage the day-to-day operations of Brownsover Hall Hotel. This is a hands-on, leadership role for someone with a passion for hospitality, where you will be responsible for delivering first-class service to our guests and ensuring that all departments work together in harmony to create memorable experiences.

As Hotel Manager, you will be the face of the hotel, setting the tone for service excellence, and driving operational standards across all areas of the hotel. You will work closely with the Group General Manager, senior leadership, and a small, dedicated team to ensure the hotel thrives as a must-visit destination. You will also oversee building maintenance, liaise with contractors, and ensure ongoing refurbishment work is completed on time and within budget for the next phases of the development.

This is an exciting opportunity to join us as we are preparing to open our newly refurbished hotel in September/October 2025. With modern facilities and a fresh, vibrant atmosphere, its the perfect time to be part of something special from the very beginning!

Proposed start date, 1st July 2025, interviews 12th and 13th May 2025.

THE ROLE:

• Oversee the day-to-day operations of the hotel, ensuring efficient service and the highest standards are maintained across all departments.
• Conduct regular inspections to ensure service excellence and operational efficiency are consistently achieved.
• Create a memorable experience for every guest, managing feedback, resolving complaints, and ensuring their satisfaction.
• Take responsibility for managing upcoming projects and maintaining the hotel's assets to ensure they align with the hotel's brand and high standards.
• Lead a team with an emphasis on teamwork and communication, conducting regular meetings to ensure open, transparent communication across all departments.
• Ensure the hotel complies with health, safety, hygiene, and legislative requirements, keeping both guests and colleagues safe.
• Work with the Group General Manager to monitor financial performance, manage budgets, control costs, and drive profitability.
• Engage with guests, handling any concerns and providing exceptional customer care.
• Assist in the recruitment and development of senior staff, helping them grow professionally and take ownership of their roles.
• Oversee building maintenance, liaise with contractors, and ensure ongoing refurbishment work is completed on time and within budget.

THE PERSON:

• A dynamic, hands-on leader who is passionate about hospitality and committed to delivering outstanding service to every guest.
• Due to the support of our senior management team this role would suit an experienced operations manager looking for their next challenge, or a hotel manager at the start of their career in management, looking for an exciting property and company to join.
• Strong communication and team management skills, with the ability to motivate and inspire a small team.
• An individual who is detail-oriented, proactive, and eager to drive continuous improvement across all departments.
• Someone with a good understanding of financial management, including budgeting, cost control, and maximising revenue.
• Hands-on experience in hotel management, preferably within a boutique or luxury hotel setting.
• A natural problem-solver who is calm under pressure and adept at resolving issues efficiently.
• A charismatic personality, able to build rapport with guests and staff alike, creating a warm, welcoming atmosphere.
• Knowledgeable in health and safety procedures and committed to maintaining a safe environment for everyone.

IN RETURN:

• Work in a beautiful, tranquil setting, surrounded by stunning gardens and a luxurious environment.
• Join a growing, ambitious company with a strong focus on employee development and career progression.
• A competitive salary
• Employee discounts on food and beverage and accommodation across the group
• Access to an employee benefit scheme offering hundreds of discounts on high street shopping, gym memberships, cinemas, will writing, cycle to work scheme and various others.
• Employee of the Month recognition award scheme with an annual trip for all Employees of the Month and a cash sum for the Employee of the Year
• Free and confidential 24-hour staff assistance help line, supporting employees mental wellbeing
• Long service recognition and rewards.

OUR VALUES:

• Building positive teams to make the difference Teamwork
• Exceeding customer expectations every time Professionalism
• Helping each other work smarter Efficiency
• Empowering each other to make an impact Quality
• Having a big smile! Friendliness

Distinct Group Ltd is proud to be a member of the Hoteliers Charter, therefore making a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues wellness and career development at the heart of our operations. Therefore, the successful candidate will have a similar passion and way of working. If you are ready to take the next step in your career and lead an exceptional team at a beautiful destination hotel, we would love to hear from you.

Apply today to join us at Brownsover Hall Hotel, where your leadership will shape an unforgettable guest experience!

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