Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Hostel Manager in daily operations and create a welcoming environment for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through affordable hostel experiences.
- Benefits: Enjoy 10 free hostel stays yearly, discounts, and access to well-being support.
- Why this job: Join a friendly team, gain valuable hospitality experience, and make a positive impact on guests' lives.
- Qualifications: Customer service experience is essential; leadership skills and food safety qualifications are a plus.
- Other info: Flexible hours available; perfect for students seeking part-time work.
Permanent, flexible contract 24-40 hours per week £13.13 per hour plus £1.20 Local Living Allowance (applies to all, including those under the age of 21).
Are you looking for a fun and varied job in hospitality management? YHA London Central are looking for a Night Duty Manager to support the Hostel Manager! As a Night Duty Manager you'll support the Hostel Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Night Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Night Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests. To provide this service we are looking for candidates who have:
- Experience of working face-to-face with customers
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Night Duty Manager - YHA London Central employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager - YHA London Central
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your answers during the interview and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Highlight your customer service experience. As a Night Duty Manager, you'll be interacting with guests regularly, so be prepared to share specific examples of how you've provided excellent service in previous roles.
✨Tip Number 3
Demonstrate your leadership skills. Be ready to discuss any past experiences where you've managed a team or led a project, as this will be crucial for the role of Night Duty Manager.
✨Tip Number 4
Prepare for situational questions. Think about how you would handle various scenarios that may arise during night shifts, such as guest complaints or managing staff under pressure, to showcase your problem-solving abilities.
We think you need these skills to ace Night Duty Manager - YHA London Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed a team or provided exceptional service, as these are key for the Night Duty Manager position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific experiences that demonstrate your ability to manage teams and handle customer interactions effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing pressures, basic IT proficiency, and any food safety qualifications. These are important for the role and will help you stand out.
Show Your Understanding of YHA: Demonstrate your knowledge of YHA's values and mission in your application. This shows that you are not just looking for any job, but are genuinely interested in contributing to their goals and culture.
How to prepare for a job interview at YHA
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you provided excellent customer service or created a welcoming environment, as this aligns with YHA's mission.
✨Demonstrate Team Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style. Provide examples of how you've successfully guided and supported team members in previous roles, highlighting your ability to foster collaboration.
✨Familiarise Yourself with YHA's Values
Research YHA's core purpose and values before the interview. Understanding their mission to enrich lives, especially for young people, will help you articulate how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios from your past experiences where you had to manage conflicting duties or peak workloads, and be ready to explain how you handled them.
