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- Tasks: As a Booking Consultant, you'll manage staff placements and ensure top-notch client communication.
- Company: MedGen is a leading healthcare recruitment agency dedicated to providing exceptional care across the UK.
- Benefits: Enjoy competitive pay, annual leave, birthday off, pension scheme, and lifestyle discounts.
- Why this job: Join a supportive team focused on compassion and kindness while making a real impact in healthcare.
- Qualifications: Strong communication skills, attention to detail, and the ability to work under pressure are essential.
- Other info: Opportunities for career progression and recognition through awards await you at MedGen.
The predicted salary is between 28800 - 43200 £ per year.
MedGen "Medical General" is a healthcare recruitment agency specialised in placing nurses of all grades and specialisms throughout the UK, based in the London borough of Sutton, Greater London SM1. We work with private as well as public sector hospitals, prisons and private clients to manage their highly urgent staffing requirements. Our team have very broad experience within healthcare Staffing, and we use this experience and our cutting-edge systems to deliver only the best nurses to the right roles - often at very short notice. Our primary purpose is to provide exceptional care delivered with compassion and kindness.
Working within the Healthcare Recruitment industry, the Booking Consultant is responsible for offering field staff support and serves as the primary point of contact for all new and existing clients. This role includes updating and handing over daily activities to your Line Manager. You will also be required to cover broader business activities across MCS Healthcare, MedGen Scotland, and MedGen Ireland as necessary. The position demands considerable attention to detail and a thorough understanding of appropriate clinical, social, or mental health placements to ensure end users receive the care they need. Flexibility and adaptability to address the needs of the wider business make this a critical role within our organisation.
Your Role(s):- Staff Placement & Booking Management
- Daily placement of appropriate staff within home care or acute packages.
- Managing individual booking requests from clients.
- Understanding the various staffing pools (Clinical Nurses, Mental Health Nurses, Specialist Nurses, General Healthcare Workers, and Mental Health Support Workers).
- Sending booking requests to clients and confirming with candidates.
- Ensuring all allocated packages maintain 100% fill rates.
- Reviewing all unfilled schedules to identify reasons for non-delivery and collaborating with supporting teams to find lasting solutions.
- Client & Candidate Communication
- Regularly calling candidates, using active listening to update availability and bookings.
- Maintaining an exceptional telephone manner and delivering world-class customer service to both clients and candidates.
- Responding to emails from clients and candidates via the company mailbox.
- Creating detailed end-of-day handovers to ensure smooth communication flow.
- Rota & Schedule Management
- Managing and updating individual client rotas.
- Sending rotas to clients and field staff in advance for community packages.
- Document & System Management
- Maintaining accurate and up-to-date information on bookings, candidates, and clients within the Influence/Salesforce booking system.
- Document management: ensuring all allocated packages have required clinical and related documents in clients' homes.
- Filing daily reports or incident logs appropriately and keeping records organized.
- Incident & Quality Management
- Immediately reporting any concerns or incidents to the complaints team.
- Consistently delivering high-quality customer service in a fast-paced, telephone-based environment.
- Administrative Duties
- Reading and understanding individual home care referrals and clinical assessments.
- Maintain up to date awareness of all Company Communications and policies.
- Achieving the company business plan of 95% of hours filled.
- Deliver an industry leading level of service to our clients, achieving a team target of 90% of all calls being answered within 15 seconds and review and action all incoming emails within 10 minutes.
- Ensure welfare is at the heart of everything we do through identifying all safeguarding concerns at the earliest opportunity, reviewing package documents, and discussing progress with workers via telephone and documented in writing.
- Maintain an accurate database for MedGen working closely with our compliance team to reinstate non-compliant workers.
- Good communication skills- the ideal candidate can manage and communicate information clearly and concisely to line managers, colleagues, and database workers.
- Persuasive and able to control conversations effectively.
- Disciplined in working to deadlines and adhering to agreed plans.
- Experienced and sensitive in handling confidential information.
- Ability to adapt to change.
- The ability to work quickly, accurately, and consistently under pressure.
- Great organisation skills and strong attention to detail.
- Calm and professional when working under pressure.
- Time Management/ Prioritising skills.
- Problem solving – Finds creative solutions to challenging staffing problems.
- Client management - Building continuous relationships with existing and new clients.
- Ensure Emails are read and actioned appropriately.
- Read and File daily reports from candidates, report any possible safeguarding concerns or complaints to relevant team.
- Attend to other team queries that are relevant to your work e.g., payroll, compliance, complaints, clinical lead etc.
We know that, to achieve our vision, it is our people who will make the big difference. In order to attract the strongest talent, we offer a competitive reward and benefits package.
- Annual leave.
- Additional day of leave for your birthday.
- Company pension scheme.
- Long service awards.
- Annual Summer & Christmas events.
- Lifestyle benefits and discounts – we provide a variety of shopping discounts at hundreds of online and high street retailers, including supermarkets. We also offer discounts on a range of health-related activities and experiences, including gym memberships, sports equipment, and family days out.
- We’re proud to have a range of schemes, which recognise the achievements of our staff and show our appreciation of their contributions. Our Monthly Team Stars of the month and Business Champion awards provide a way for managers to reward and recognise colleagues who go that extra mile.
- Ongoing Career Development Opportunities.
- Any Successful candidate can have a long and happy career at MedGen. Once proven as competent at all areas of this role there are opportunities for progression to move into more senior positions within the various departments of the company.
Booking Consultant employer: MedGen Healthcare
Contact Detail:
MedGen Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Consultant
✨Tip Number 1
Familiarise yourself with the healthcare recruitment industry, especially the specific needs of nurses and healthcare workers. Understanding the various roles and specialisms will help you communicate effectively with both clients and candidates.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves a lot of client and candidate interaction, being able to convey information clearly and maintain a professional tone is crucial.
✨Tip Number 3
Get comfortable with using booking systems like Influence or Salesforce. Familiarity with these tools will not only make you more efficient but also demonstrate your readiness to hit the ground running in the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled challenging situations in the past. This will highlight your adaptability and resourcefulness, which are key traits for a Booking Consultant.
We think you need these skills to ace Booking Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare recruitment or similar roles. Emphasise your communication skills, attention to detail, and ability to manage client relationships, as these are crucial for the Booking Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the role. Mention specific experiences where you've successfully managed bookings or client communications, demonstrating how you can contribute to MedGen's mission.
Highlight Relevant Skills: In your application, clearly outline skills such as problem-solving, time management, and organisation. Provide examples of how you've used these skills in previous roles, especially in high-pressure environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Booking Consultant role.
How to prepare for a job interview at MedGen Healthcare
✨Showcase Your Communication Skills
As a Booking Consultant, you'll need to communicate effectively with clients and candidates. During the interview, demonstrate your ability to convey information clearly and concisely. Use examples from past experiences where you successfully managed client relationships or resolved issues through effective communication.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when managing bookings and documentation. Be prepared to discuss how you've maintained accuracy in previous roles, perhaps by sharing specific instances where your attention to detail made a significant difference in outcomes.
✨Demonstrate Problem-Solving Abilities
The ability to find creative solutions to staffing challenges is crucial. Think of examples where you've faced unexpected issues and how you resolved them. This will show your potential employer that you're capable of handling the fast-paced environment of healthcare recruitment.
✨Express Your Adaptability
Flexibility is key in this role, as you'll need to adapt to changing circumstances and client needs. Share experiences where you've successfully adjusted to new situations or changes in plans, highlighting your ability to thrive under pressure.
