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- Tasks: Support and enhance our Cloud IT infrastructure while resolving user incidents.
- Company: Join Connect Fibre, a fast-growing business delivering high-speed broadband across the UK.
- Benefits: Enjoy remote work, a competitive salary, and a comprehensive benefits package including private medical insurance.
- Why this job: Be part of a dynamic team improving IT systems with cutting-edge technology and exceptional customer service.
- Qualifications: 3 years of technical support experience and a passion for Microsoft technologies are essential.
- Other info: Candidates must be UK residents and will undergo a basic DBS check.
The predicted salary is between 32000 - 48000 £ per year.
You will play a crucial role in configuring, monitoring, enhancing and supporting our Cloud IT infrastructure, systems, and data by following industry-standard best practices, thereby ensuring optimum system availability for the business.
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Act as an 2nd/3rd line escalation point for the internal helpdesk dealing with users’ incidents and requests.
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Experience in Endpoint Troubleshooting – Windows/MacOS/iOS
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You will be responsible for developing and improving existing solutions using Microsoft Technologies such as Windows, Hyper-V, Azure, M365 ensuring 24/7 availability and compliance with industry best practices.
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SAAS & SSO/SAML Management and Setup
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Ensure Backup, Disaster Recovery and Business Continuity plans are up to date.
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Annual process testing.
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Work with the Head of IT to ensure robust IT security, data protection, and compliance for the entire IT function.
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Delivering projects to improve IT systems and services.
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Work with the head of IT to simplify and consolidate Connect Fibre’s IT estate.
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Mentor and support 1st line engineers and be their escalation point.
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Develop and document system-related best practices and processes.
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Collaborate with cross-functional teams to ensure systems are fit for purpose.
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Act as the SME for all aspects of the IT infrastructure, including Azure, M365, Intune.
A seasoned engineer with a proven background in delivering, maintaining, and documenting best practices across IT cloud and on-prem infrastructure and systems.
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Excellent Customer Service Experience with a can-do attitude, ensuring Connect Fibre staff are supported to the highest level.
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Help Desk Experience 2nd/3rd Line.
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Experience in Implementing and maintaining Azure cloud solutions and infrastructure, including Entra, MFA, conditional access, SSO, azure networking and virtual machine deployment and monitoring.
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In-depth knowledge of M365 including Office 365 administration, Exchange, Intune, SharePoint and Security/Compliance Centre
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Working knowledge of Hyper-V
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Exposure to Linux system administration beneficial
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A desire to work towards and complete Microsoft Certifications for IT Professionals
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Self-motivated team player with strong work ethic and the ability to "get things done".
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Articulate, approachable with a confident demeanour and the ability to convey complex information in simple terms., GCSE or equivalent (preferred), Technical support: 3 years (required)
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Customer service: 1 year (preferred)
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Company events
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Company pension
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Enhanced maternity leave
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Enhanced paternity leave
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Private dental insurance
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Private medical insurance
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Referral programme, £40,000 plus Benefits Package
Working from Home
Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!
We seek a highly skilled and experienced, customer focused, technical support engineer., * £40,000 per annum.
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25 days holiday plus bank holidays plus birthday off
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Holiday Buy & Sell
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Company Pension Contribution
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Company Laptop
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Private Medical and Dental Cover
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£1000 Employee Referral Scheme
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Maternity Support Package
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Business Mileage Reimbursement, ( Candidates must be a UK resident with citizenship or indefinite leave to remain and are required to undertake a basic DBS check.)
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Benefits:
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Company events
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Company pension
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Enhanced maternity leave
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Enhanced paternity leave
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Private dental insurance
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Private medical insurance
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Referral programme
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Sick pay
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Work from home
Schedule:
- Monday to Friday
Connect Fibre offers excellent team and business building opportunities. Please see www.connectfibre.co.uk for more information on our exciting business!
Interested applicants should, in the first instance, apply through this site, or send an up-to-date CV to: Paul Blunt at Connect Fibre paul.blunt@connectfibre.co.uk. All applications will remain strictly confidential.
IT Support Engineer employer: Connect Fibre
Contact Detail:
Connect Fibre Recruiting Team
paul.blunt@connectfibre.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure, M365, and Hyper-V. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Highlight your customer service skills and experiences, as this role emphasizes excellent customer support. Be ready to share examples of how you've successfully resolved user issues in the past.
✨Tip Number 3
Prepare to discuss your approach to IT security and compliance, especially regarding data protection and disaster recovery plans. This shows that you understand the importance of these aspects in a cloud environment.
✨Tip Number 4
Demonstrate your ability to work collaboratively with cross-functional teams. Share experiences where you’ve worked with others to improve IT systems or processes, as teamwork is crucial for this position.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows, MacOS, and cloud technologies like Azure and M365. Use specific examples to demonstrate your skills in troubleshooting and customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with endpoint troubleshooting and your ability to work collaboratively with cross-functional teams. Highlight your commitment to best practices in IT.
Showcase Relevant Certifications: If you have any Microsoft certifications or are working towards them, be sure to mention this in your application. This shows your dedication to professional development and aligns with the company's focus on compliance and best practices.
Highlight Customer Service Skills: Since excellent customer service is emphasized in the job description, provide examples of how you've successfully supported users in previous roles. This could include resolving incidents, mentoring junior staff, or improving IT systems.
How to prepare for a job interview at Connect Fibre
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Technologies, especially Azure, M365, and Hyper-V. Highlight specific projects where you implemented or maintained these systems, as this will demonstrate your hands-on expertise.
✨Demonstrate Customer Service Excellence
Since excellent customer service is crucial for this role, share examples of how you've effectively resolved user incidents and requests in previous positions. Emphasize your can-do attitude and ability to communicate complex information simply.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Practice articulating your thought process when troubleshooting issues, particularly in endpoint environments like Windows, MacOS, and iOS.
✨Discuss Your Approach to IT Security
Given the importance of IT security and compliance, be ready to talk about your experience with data protection measures, backup strategies, and disaster recovery plans. This will show your understanding of best practices in maintaining a secure IT infrastructure.
