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For Companies At a Glance
- Tasks: Join a dynamic team delivering B&Q products to customers with excellent service.
- Company: GXO is a leading provider of innovative supply chain solutions, committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, discounts, online GP services, and access to training courses.
- Why this job: Be part of a supportive team, enhance your skills, and contribute to customer satisfaction.
- Qualifications: Customer service skills are essential; experience in multi-drop delivery is a plus.
- Other info: Flexible working hours with a 4-week rota; must commute to Washington (NE37 1LH).
The predicted salary is between 20316 - 26776 £ per year.
Are you the perfect co-pilot for a journey of delivering happiness? Do you want to play a key part in delivering customer satisfaction one B&Q product at a time? If the answer is Yes, read on!
Here at GXO, we are working together with B&Q and are looking for Drivers Mate to join our Store to Home team in Washington (NE37 1LH). You'll be working on a full-time, permanent basis, on an Any 5 days out of 7 pattern, contracted to 40hrs per week, with start times between 07:00 and 11:00. This role will require flexibility as you will be working on a 4 week rota pattern (provided in advance) including weekends.
Pay, benefits and more:
- An hourly rate of £12.21, that is an annual salary of £25,396.80
- An additional £5.50 when working on a Sunday
- A potential to earn an additional £100 every 6 months via the attendance bonus scheme (Ts & Cs apply)
- Overtime pay of £18.32 per hour (when applicable, paid over 40hrs)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
- Access to GXO University - home to a wealth of online training courses, meaning your development never ends!
What you'll do on a typical day:
- Work as a part of a two-person team delivering products to customer premises (room of choice) on a multidrop basis - an average of 16 drops per day off peak and 24 drops per day in peak season
- Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading of vehicles as and when required
- Provide effective customer service while ensuring goods are delivered in excellent condition
- Ensure that customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner
What you need to succeed at GXO:
- Experience of dealing with multi drop home delivery preferred but not essential
- Excellent customer service skills, both written and verbal
- Willingness to complete manual handling tasks such as pulling, lifting, and pushing
- Can do attitude with a knack for problem solving
- Willingness to undertake pre-employment Disclosure and Barring Service (DBS Check)
- Be prepared to commute to Washington (NE37 1LH) for the required shift pattern
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Drivers Mate employer: GXO Logistics
Contact Detail:
GXO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate
✨Tip Number 1
Familiarise yourself with the delivery area around Washington (NE37 1LH). Knowing the local streets and shortcuts can help you stand out as a candidate who is proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with customers during deliveries, demonstrating a friendly and professional attitude in any conversations or interactions can really make a positive impression.
✨Tip Number 3
Be prepared to discuss your problem-solving abilities. Think of examples from past experiences where you've successfully handled challenges, especially in a team setting, as this role requires collaboration with the driver.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Highlighting your availability for the 4-week rota pattern, including weekends, will demonstrate your commitment to the role and make you a more attractive candidate.
We think you need these skills to ace Drivers Mate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Drivers Mate position. Tailor your application to highlight relevant experience and skills that align with what GXO is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your work experience, particularly any roles involving customer service or delivery. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle multi-drop deliveries.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for GXO and how your skills make you a great fit for the Drivers Mate position. Be sure to convey your customer service skills and problem-solving attitude.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at GXO Logistics
✨Show Your Customer Service Skills
As a Drivers Mate, you'll be delivering products and interacting with customers. Highlight your previous experience in customer service and demonstrate how you can ensure a positive delivery experience.
✨Demonstrate Flexibility
This role requires working on a varied shift pattern, including weekends. Be prepared to discuss your availability and willingness to adapt to the rota, showing that you're a team player.
✨Prepare for Manual Handling Questions
Since the job involves physical tasks like lifting and unloading, be ready to talk about your experience with manual handling. Share examples of how you've successfully managed similar tasks in the past.
✨Research GXO and B&Q
Familiarise yourself with GXO's operations and their partnership with B&Q. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
