ITSM Architect

ITSM Architect

Domain: CA Service Desk

Industry: Defence/National Security

Location: 5 days onsite in Basingstoke

The Opportunity:

National security doesn’t run on autopilot – behind the scenes, elite IT engineering teams keep mission-critical systems operational while driving innovation, solving complex challenges, and ensuring resilience against ever-evolving threats.

If you’re a CA ITSM expert who thrives in high-stakes environments, this is your chance to shape the future of defence infrastructure.

The Role:

Own the design, deployment, and optimisation of CA Service Desk (CASD) and Configuration Management Database (CMDB) solutions for the Ministry of Defence. This is a hands-on technical role where you’ll install, configure, and fine-tune CASD – ensuring seamless service management in a mission-critical, secure environment.

You’ll automate workflows, integrate APIs, and develop data feeds that provide decision-makers with an enterprise-wide view of IT assets. Working within a multi-skilled agile team, you’ll take full ownership of work packages, from design through to production, ensuring smooth transitions and providing ongoing support

Essential Requirements:

• Security Clearance: Must hold or be eligible for DV Clearance (sponsorship available).
• ITSM Expertise: Deep knowledge of incident, change, and problem management in enterprise environments.
• CASD Mastery: Strong experience installing, configuring, and administering the CA Service Desk.
• Technical Integration: Hands-on experience with SQL queries, Windows OS, Group Policies, and scripting.
• Service Management Tools: Bonus points for familiarity with BMC Remedy, ServiceNow, or similar platforms.
• API & Automation Skills: Ability to script and integrate web-based APIs to enhance system functionality.
• On-Premises Focus: This isn’t a cloud-based role—you’ll configure and optimise on-prem ITSM solutions.

Benefits Package:

• Base Salary: £80,000 per annum
• DV Bonus: 10% (paid monthly)
• Annual Bonus: 10%
• Pension: 10% matching contributions
• Health & Wellbeing: Private medical cover
• Annual Leave: 25 days plus public holidays
• Life Assurance: 2x salary
• L&D: Elite training programs with opportunities for certification sponsorship

For more information or to apply, please reach out to:

Contact: 02077806706

Email: george.bates@ansonmccade.com

LinkedIn: George Bates | LinkedIn

ITSM Architect