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- Tasks: Manage customer onboarding and oversee service delivery across Europe, UK, and the Middle East.
- Company: Join Blue Wireless, a global leader in wireless network solutions with operations in over 80 countries.
- Benefits: Enjoy career development opportunities, a supportive team, and a vibrant workplace culture.
- Why this job: Be part of a fast-growing tech company where your contributions truly matter.
- Qualifications: Minimal Bachelor Education; experience in an international business environment is a plus.
- Other info: Occasional overseas travel may be required to collaborate with global teams.
The predicted salary is between 36000 - 60000 £ per year.
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites, and vessels using wireless solutions. Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK, and United States, Blue Wireless makes the roll-out of projects painless and predictable.
As our Service Delivery Specialist based in Chester, UK, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, UK, and the Middle East, managing the end-to-end process from order intake to order completion.
Key responsibilities include:
- Manage the on-boarding of new customers and setting them up in the various systems, together with the Inside Sales teams.
- Manage new customer projects from ordering, planning, and tracking.
- Measure, report, review, and recommend on Network performance and utilisation.
- Organise training and documentation for customers throughout their lifecycle.
- Improve processes and automation.
- Support your colleagues overseas where required.
- Maintain and expand relationships with key sales channels.
- Be the advocate for Blue Wireless services during customer meetings.
- Validate operations documentation is accurate to allow bill generation.
- Other related duties as assigned.
Our sales channels and customers are Europe-based but require services globally. Working together with the teams in Australia, Singapore, and the US happens daily and may require occasional overseas travel.
If you keep a positive, problem-solving attitude, have great organisation skills, are accurate when processing and giving information, have minimal Bachelor Education, are a good communicator, take your own initiative, have excellent English communication skills (both written and verbal), and have 1 year of experience in an international business environment (advantageous but not a must), and are passionate about technology and enterprise networks (a nice-to-have), we’d love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You’ll be part of a professional international team of networking solution experts, given the opportunity to make a difference in helping with the development of the role and the business, offered many career development opportunities as the company grows and evolves, and surrounded by highly supportive peers in a healthy working environment.
Locations
Service Delivery Specialist - UK employer: Blue Wireless
Contact Detail:
Blue Wireless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist - UK
✨Tip Number 1
Familiarise yourself with Blue Wireless' services and technology, especially LTE/5G and Starlink solutions. Understanding the specifics of what we offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals who have experience in service delivery roles. This can provide you with insights into the company culture and expectations, as well as potentially getting a referral which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss your organisational skills and problem-solving abilities in detail. Think of specific examples from your past experiences where you successfully managed projects or improved processes, as these are key aspects of the Service Delivery Specialist role.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with us. Whether it's during a phone call or an interview, effective communication is crucial for this role, so practice articulating your thoughts and ideas confidently.
We think you need these skills to ace Service Delivery Specialist - UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Service Delivery Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service delivery and project management. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and any experience you have in an international business environment. Make sure to mention your passion for technology and how it relates to the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Blue Wireless
✨Understand the Company Culture
Before your interview, take some time to research Blue Wireless and its company culture. Familiarise yourself with their values, mission, and the importance they place on creativity and customer service. This will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Organisational Skills
As a Service Delivery Specialist, organisation is key. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight any tools or methods you used to stay organised and efficient.
✨Demonstrate Problem-Solving Abilities
Blue Wireless values a positive, problem-solving attitude. Think of instances where you faced challenges in previous roles and how you overcame them. Be ready to explain your thought process and the steps you took to resolve issues effectively.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the types of projects you might be working on, or how success is measured in the Service Delivery Specialist role. This not only helps you gauge if the company is the right fit for you but also demonstrates your proactive nature.
