Income Recovery Administrator

Income Recovery Administrator – 27,117 pa

We currently have an opportunity for a full time (35 hours a week) Income Recovery Administrator to join our dedicated Housing team.

The Income Recovery Administrator has a key role in providing a customer-focussed and efficient rent and service charge collection service for general needs and intermediate rent tenancies.

The duties will include providing administrative support to the Income Recovery team to minimise rent arrears. The Administrator will also lead on the recovery of Former Tenant Arrears and current and former tenant recharges. They will also be responsible for monitoring and collecting licence fee charges for garages and parking.

The successful candidate will:

• Monitor rent accounts weekly and make sure clear information on tenant payments and Housing Benefit payments are accurately recorded on the system.
• Complete rent account information on Housing Officer visit review forms.
• Lead on the recovery of former tenant arrears, referring cases to an external debt collection agency where necessary.
• Be responsible for arrears management of licence fees for garages and parking.
• Liaise with Housing Benefit departments to obtain information on claims and to ensure payments due are made promptly.

You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.

The contracted hours of work will be 9:00am until 5:00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.

Benefits

In return for your hard work and commitment, we offer a considerable benefits package.

This includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year.

If you are interested in joining our friendly team, please apply below.

Closing Date: Sunday 24th November 2024

Interview Date: Friday 6th December 2024

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We are an Equal Opportunities & Disability Confident Employer.