Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with US customers to help complete their purchases and upsell products.
- Company: Join a dynamic team focused on enhancing customer experiences and driving sales.
- Benefits: Enjoy bonuses, free snacks, and a Perkbox subscription for exclusive perks.
- Why this job: Be part of a supportive team that values your growth and offers flexible hours.
- Qualifications: Experience in the US market and strong communication skills are essential.
- Other info: Work hours are flexible, with shifts between 2pm-4am UK time.
The predicted salary is between 27500 - 27500 £ per year.
Hours of work: between 2pm-4am (usual operating hours 5:30pm-2:00am) UK time (5 days a week, Mon-Sun)
Salary: 27,500 GBP + bonuses
We are looking for a motivated and results-driven individual to join our in-house team!
What you'll be doing:
- Contact our US customers who have attempted to make a purchase through our website and have been unsuccessful in placing their order.
- Help those customers complete their purchase and upsell additional products where appropriate.
- Record information in relevant databases.
- Have contact with customers to understand their needs and maximise sales opportunities.
Qualifications:
- Experience working on the US market.
- Strong organisational and time management skills.
- Excellent communication skills; confident, professional and fluent in English.
- Proficiency in using CRM and tracking systems.
- Self-motivated and able to work independently.
- Attention to detail and accuracy in all tasks.
- Willingness to learn, develop and build on feedback.
You’ll receive full training and work alongside a dedicated & experienced team.
Benefits:
- Bonus scheme.
- Free fruit.
- Free refreshments.
- Perkbox Subscription.
Outbound Customer Service Agent employer: Unity Connect
Contact Detail:
Unity Connect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Agent
✨Tip Number 1
Familiarise yourself with the US market and customer preferences. Understanding cultural nuances and common purchasing behaviours can help you connect better with customers during calls.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios with friends or family can boost your confidence and help you articulate your points clearly when speaking to customers.
✨Tip Number 3
Get comfortable with CRM and tracking systems before your interview. Familiarity with these tools will not only impress us but also prepare you for the day-to-day tasks of the role.
✨Tip Number 4
Showcase your self-motivation and ability to work independently. Think of examples from your past experiences where you've taken initiative or solved problems on your own, as this is key for our team.
We think you need these skills to ace Outbound Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles related to customer service or sales. Emphasise your communication skills and any experience with the US market.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention specific examples of how you've successfully assisted customers in the past and your ability to upsell products.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, time management abilities, and proficiency with CRM systems. These are key qualifications for the Outbound Customer Service Agent position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Unity Connect
✨Showcase Your Communication Skills
As an Outbound Customer Service Agent, excellent communication is key. Be prepared to demonstrate your ability to articulate clearly and confidently during the interview. Practice common customer service scenarios to showcase your problem-solving skills.
✨Familiarise Yourself with the US Market
Since the role involves contacting US customers, it's important to understand their preferences and behaviours. Research common challenges they face when purchasing online and think about how you can address these in your responses.
✨Highlight Your Organisational Skills
The job requires strong organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when handling multiple customer interactions.
✨Prepare for Role-Playing Scenarios
Interviews for customer service roles often include role-playing exercises. Prepare to engage in a mock call where you may need to upsell products or resolve customer issues. This will help demonstrate your ability to think on your feet and apply your training.
