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- Tasks: Support customers through their relocation journey and manage administrative tasks efficiently.
- Company: Join a leading Removals & Storage company known for seamless relocation services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact while delivering excellent customer service in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for customer experience are essential; previous industry experience preferred.
- Other info: Ideal for organised individuals who thrive under pressure and enjoy problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally. They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish. This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment. The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.
Key Responsibilities:
- Act as the single point of contact for customers throughout their relocation journey.
- Understand customer needs and enhance their overall experience.
- Maximise sales opportunities and confidently upsell relevant products and services.
- Ensure all documentation is accurately processed in line with company and legal standards.
- Handle administrative enquiries professionally and efficiently.
- Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
- Attend team meetings and contribute to continuous improvement discussions.
- Problem-solve and proactively address any issues that arise.
- Build and maintain strong relationships with customers, colleagues, and stakeholders.
- Support the wider team with additional duties as required.
Skills & Experience:
- Strong customer service skills with the ability to build rapport quickly.
- Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
- A positive, proactive approach with a “can-do” attitude.
- Ability to work well under pressure and meet deadlines.
- Strong attention to detail and accuracy when processing paperwork.
- IT proficiency, including Microsoft Word, Excel, and Outlook.
- Adaptability and willingness to take on new challenges.
If you’re looking for a role where you can make a real impact in a growing and dynamic company, apply today!
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Removals Administrator
✨Tip Number 1
Familiarise yourself with the removals and storage industry. Understanding the common challenges and customer needs in this field will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and upselling services, which are key aspects of the Removals Administrator position.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule or task list that reflects how you would manage multiple customer relocations simultaneously. This practical demonstration can impress interviewers.
✨Tip Number 4
Network with professionals in the removals and relocation sector. Attend industry events or join online forums to connect with others, as personal recommendations can sometimes give you an edge in the hiring process.
We think you need these skills to ace Removals Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles in the removals or relocation industry, showcasing your ability to manage multiple tasks and provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your organisational skills. Mention specific examples of how you've successfully handled customer enquiries or administrative tasks in the past, and express your enthusiasm for the role.
Highlight Key Skills: In your application, clearly outline your strong communication skills, attention to detail, and IT proficiency. These are crucial for the Removals Administrator role, so make sure they stand out in your documents.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents and adhere to any formatting guidelines. This shows your attention to detail and respect for the company's process.
How to prepare for a job interview at RELOcruitment Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to build rapport and handle enquiries efficiently.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so come ready to discuss how you manage multiple tasks and prioritise workloads. You might want to mention any tools or methods you use to stay organised.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of situations where you've successfully addressed issues or improved processes, and be ready to explain your thought process.
✨Familiarise Yourself with the Industry
Having some knowledge about the removals and relocation industry can set you apart. Research common challenges and trends in the sector, and be prepared to discuss how you can contribute to overcoming these challenges.
