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- Tasks: Support families with funeral arrangements, ensuring care and professionalism.
- Company: Join Dignity, a trusted name in compassionate funeral services across the UK.
- Benefits: Enjoy flexible hours, training, 30-33 days leave, and a supportive work environment.
- Why this job: Make a meaningful impact by helping families during difficult times with empathy and respect.
- Qualifications: Strong communication skills and a compassionate nature are essential; customer service experience is a plus.
- Other info: Full training provided; must be comfortable in sensitive environments.
The predicted salary is between 11000 - 14000 £ per year.
We're looking for an empathetic and well-organised individual to join our team at E.H Crouch Funeral Directors as a Funeral Service Arranger. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Baldock, you'll take pride in the day-to-day running of the branch - supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You'll support families with all aspects of the funeral arrangement process - ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Promote Funeral Plan options and guide clients through their choices
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
About You
We're looking for someone who:
- Brings compassion, calm, and empathy to emotionally sensitive situations
- Has strong communication, organisation, and administrative skills
- Is confident working independently, with branch-level responsibility
- Is comfortable in settings where the deceased may be resting, including chapel visits
- Has flexibility to work occasional weekends
- Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
- Has experience in customer service, care, or admin (beneficial - full training is provided)
What We Offer
- A meaningful career supporting families through difficult times
- Full training and ongoing personal development, including Funeral Plan Consultancy
- The opportunity to take responsibility for a branch and build your reputation locally
- 30 - 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension, employee assistance programme, and life assurance
We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Funeral Service Arranger in Baldock employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger in Baldock
✨Tip Number 1
Familiarise yourself with the local community in Baldock. Understanding the cultural practices and preferences of the families you will be serving can help you connect better and provide tailored support during sensitive times.
✨Tip Number 2
Develop your communication skills, especially in empathetic listening. Being able to listen and respond to families' needs with compassion is crucial in this role, so practice active listening techniques to enhance your ability to support them.
✨Tip Number 3
Network with local suppliers and community services that may be involved in funeral arrangements, such as florists and celebrants. Building these relationships can not only help you in your role but also establish trust within the community.
✨Tip Number 4
Consider volunteering or shadowing professionals in similar roles to gain insights into the day-to-day responsibilities and emotional challenges faced in funeral service arrangements. This experience can be invaluable when applying for the position.
We think you need these skills to ace Funeral Service Arranger in Baldock
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description. Understand the key responsibilities and qualities that E.H Crouch Funeral Directors are looking for in a Funeral Service Arranger.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or care roles. Emphasise any skills related to empathy, organisation, and communication, as these are crucial for this position.
Craft a Personal Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for supporting families during difficult times. Share personal experiences that demonstrate your empathy and professionalism.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Empathy and Compassion
As a Funeral Service Arranger, you'll be dealing with families during one of their most difficult times. Make sure to express your understanding and compassion during the interview. Share any relevant experiences where you've supported someone in an emotionally sensitive situation.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage tasks and prioritise responsibilities. You might want to provide examples of how you've successfully handled multiple duties in previous roles, especially in customer service or administrative positions.
✨Familiarise Yourself with Cultural Practices
Understanding different cultural practices related to funerals is crucial. Research common customs and be ready to discuss how you would respect and accommodate these in your arrangements. This shows your commitment to providing personalised service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to community outreach or how they support staff in handling challenging situations. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
