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For Companies At a Glance
- Tasks: Join a vibrant team to support customers with queries and process orders.
- Company: Thrive Trowbridge partners with a progressive organisation in the heart of Wiltshire.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Perfect for those who thrive in dynamic settings and love helping others.
- Qualifications: Strong customer service skills and IT proficiency are essential; experience in manufacturing is a plus.
- Other info: This role is 100% office-based, offering a chance to grow within a friendly team.
The predicted salary is between 24000 - 36000 £ per year.
Thrive Trowbridge are delighted to be working with our client in the Trowbridge area, who are actively looking to recruit a Customer Service Advisor on a permanent basis.
What you will be doing:
- Working in a busy and friendly team, you will provide essential administration support to ensure their customers receive first rate service.
- Dealing with customer queries, following up on enquiries.
- Processing orders through to payment.
- Assisting with quotations, pricing, and invoicing.
- Updating internal database and spreadsheets.
- Liaison with a number of internal departments.
- Additional ad hoc projects as and when required.
What you will need to succeed:
- Strong customer service and administration experience, ideally from manufacturing or export although not essential.
- Organised, efficient and good at working under pressure where no two days are the same.
- Ability to work under own initiative and as part of a small team.
- Strong IT skills including Microsoft Office and CRM/ERP systems.
- Excellent communication skills over the phone as well as via email.
What you will receive in return:
- Competitive salary.
- Monday to Friday full time (please note 100% office based).
- 25 days holiday.
- Friendly and supportive team.
- Established and progressive organisation.
What you need to do next:
If this position sounds of interest and you would like to be considered, please contact Sarah at Thrive Group on Direct line 01225 632666 or email sarah.collins@thrivegroup.co.uk.
Customer Service Advisor in Trowbridge, Wiltshire employer: Thrive Group
Contact Detail:
Thrive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Trowbridge, Wiltshire
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what Thrive Trowbridge stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves dealing with customer queries, think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Tip Number 3
Practice your communication skills. As you'll be interacting with customers over the phone and via email, consider doing mock calls or writing sample emails to ensure you can convey information clearly and professionally.
✨Tip Number 4
Get comfortable with Microsoft Office and any CRM/ERP systems. If you have experience with these tools, be ready to discuss it. If not, consider taking a quick online course to boost your confidence and knowledge before applying.
We think you need these skills to ace Customer Service Advisor in Trowbridge, Wiltshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administration experience. Emphasise any roles where you dealt with customer queries or processed orders, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and ability to work under pressure. Mention specific examples from your past experiences that demonstrate your organisational skills and efficiency.
Highlight IT Proficiency: Since the role requires strong IT skills, ensure you mention your experience with Microsoft Office and any CRM/ERP systems you have used. This will show that you are well-prepared for the technical aspects of the job.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Thrive Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Prepare specific examples of how you've successfully handled customer queries or resolved issues, as this will demonstrate your ability to thrive in a busy environment.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you manage your time and prioritise tasks. You could mention any tools or methods you use to stay organised, especially in a fast-paced setting.
✨Familiarise Yourself with Relevant Software
Brush up on your IT skills, particularly with Microsoft Office and any CRM/ERP systems you’ve used. If you can, mention specific software you’re comfortable with during the interview to show you're prepared for the technical aspects of the job.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, the types of projects you might work on, or how success is measured in the customer service department.
