Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Visit residents to collect rent and reduce arrears while managing admin tasks from home.
- Company: Join Cross Keys Homes, a community-focused organisation dedicated to supporting residents.
- Benefits: Enjoy a competitive salary, car allowance, and the flexibility of remote work.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in income collection and dealing with diverse customers is essential.
- Other info: This is a fixed-term role for 12 months, Monday to Friday, 9am to 5pm.
The predicted salary is between 28000 - 40000 £ per year.
This is a fixed term role for 12 months, Monday to Friday, 09:00 - 17:00 hrs. Due to an internal secondment, we have a fantastic opportunity to join Cross Keys Homes Income Management Team in the role of Debt Collector, responsible for visiting CKH residents to collect rent and reduce arrears.
This role requires visiting tenants with some additional administration which can be undertaken from home. You will require use of a suitably insured vehicle to undertake this role, for which an additional car allowance of £1,800 pa is currently paid.
Key Responsibilities include:- To visit households in arrears, taking payments during the visit where possible, and/or making payment agreements, in line with CKH policies and procedures.
- To proactively engage with residents to offer early intervention, build positive relationships and obtain information which can be used during the income management process in order to reduce arrears and maximise income.
- To ensure delivery of high-quality services within a pressurised environment.
- To ensure that Cross Keys Homes residents are accurately informed of their rent position and the procedures the organisation follows to recover the outstanding debt.
- Where appropriate and following assessment of need, engage with residents to reach a realistic and affordable payment plan which is informed by an accurate financial statement.
- To take responsibility for timely, accurate record keeping including the updating of our internal IT system.
- To facilitate residents so that they receive appropriate support, by signposting to internal teams, statutory and voluntary agencies with advice on welfare benefits and other debt-related issues.
- To actively participate in the delivery of a high quality, efficient, responsive, and professionally competent service, within the framework of Cross Keys Homes Equal Opportunities and Customer Care policy, good practice, and the relevant legislation.
- To take personal responsibility for adhering to the Data Protection Act and General Data Protection Regulation to ensure that residents' confidentiality is not breached.
- Experience of working in an income collection environment.
- A knowledge and understanding of income collection principles and processes for debt recovery.
- Experience of dealing with the public in person, via telephone and in writing, in challenging and sensitive situations.
- Experience of working with and supporting vulnerable people.
- Experience of working with a diverse customer base where English is not always the first language.
- Experience of managing own workload and appropriate delegation of tasks in an office environment.
- A good level of ICT skill, with experience of using Microsoft Office applications.
Debt Collector Income Management in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collector Income Management in Peterborough
✨Tip Number 1
Familiarise yourself with the principles of income collection and debt recovery. Understanding these processes will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare for potential scenarios you might face while visiting residents. Think about how you would handle sensitive situations, as this role requires a compassionate approach to dealing with vulnerable individuals.
✨Tip Number 3
Brush up on your communication skills, especially in handling challenging conversations. Being able to convey information clearly and empathetically will be crucial in building positive relationships with residents.
✨Tip Number 4
Make sure you have a reliable vehicle and understand the importance of having appropriate insurance. This is essential for the role, as you'll be visiting residents in person to collect payments.
We think you need these skills to ace Debt Collector Income Management in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income collection and debt recovery. Use specific examples that demonstrate your ability to manage sensitive situations and support vulnerable individuals.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Debt Collector role. Emphasise your experience with diverse customer bases and your understanding of income collection principles.
Showcase Your Communication Skills: In your application, provide examples of how you've effectively communicated with the public in challenging situations. This could include instances where you’ve built positive relationships or resolved conflicts.
Highlight ICT Proficiency: Mention your ICT skills clearly, especially your experience with Microsoft Office applications. If you have used any specific software for record keeping or data management, be sure to include that as well.
How to prepare for a job interview at Cross Keys Homes
✨Know Your Role
Familiarise yourself with the responsibilities of a Debt Collector in Income Management. Understand the importance of building relationships with residents and how to effectively communicate payment plans. This will show your potential employer that you are serious about the role.
✨Demonstrate Empathy
Since this role involves working with vulnerable individuals, it's crucial to demonstrate empathy during your interview. Share examples of how you've successfully supported people in challenging situations, highlighting your ability to handle sensitive conversations with care.
✨Showcase Your Experience
Prepare to discuss your previous experience in income collection or similar roles. Be ready to provide specific examples of how you've managed workloads, dealt with difficult customers, and maintained accurate records. This will help illustrate your suitability for the position.
✨Highlight Your ICT Skills
As the role requires good ICT skills, be prepared to talk about your proficiency with Microsoft Office applications and any other relevant software. Mention any experience you have with data management systems, as this will demonstrate your capability to handle the administrative aspects of the job.
