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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned family business in fashion and leather goods with a global presence.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, private health cover, and staff discounts.
- Why this job: Be part of a creative team in a supportive environment that values personal growth and diversity.
- Qualifications: Seeking enthusiastic candidates with luxury retail experience; college degree preferred but not required.
- Other info: Opportunities for brand ambassador roles and language skills are a plus.
The predicted salary is between 28800 - 42000 £ per year.
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years’ experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with the brand during interviews and demonstrate your genuine interest.
✨Tip Number 2
Practice your sales pitch and customer service techniques. Since the role requires delivering impeccable customer service, being able to showcase your skills in a mock scenario can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Longchamp. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Highlight any experience you have in luxury retail or customer service, especially if it involves clienteling or building customer loyalty. This will show that you understand the nuances of the luxury market and are prepared for the demands of the role.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and customer service. Emphasise any specific achievements or skills that align with the Sales Associate role at Longchamp.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of Longchamp's brand values. Mention any experience you have with customer service and how you can contribute to creating memorable experiences for customers.
Highlight Language Skills: If you speak Mandarin, Cantonese, Japanese, or Korean, be sure to mention this in your application. These language skills can set you apart as a candidate and demonstrate your ability to connect with a diverse customer base.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built customer relationships in previous roles. Highlight your listening skills and ability to work well in a team, as these are crucial for the Sales Associate position.
How to prepare for a job interview at Longchamp
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of why you love working in this sector and how it aligns with your personal values, especially regarding customer service and craftsmanship.
✨Demonstrate Your Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this role requires delivering impeccable service and creating memorable experiences.
✨Familiarise Yourself with the Brand
Research Longchamp thoroughly before the interview. Understand their product lines, brand values, and recent developments. This knowledge will help you answer questions confidently and show that you're genuinely interested in the company.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. Practice developing effective sales pitches and handling customer complaints. This will demonstrate your ability to think on your feet and apply your skills in real-life situations.
