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- Tasks: Join our team as a D365 CE Consultant, configuring and customising solutions for clients.
- Company: We are a dynamic company focused on enhancing customer experiences through innovative tech solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by transforming business processes and improving customer engagement.
- Qualifications: Experience with Microsoft Dynamics 365 CE and strong technical skills in development are essential.
- Other info: Ideal for tech-savvy individuals eager to collaborate and innovate in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Winchester/Remote
Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience.
Key Responsibilities
- Work with clients to gather and analyse business requirements and translate them into D365 CE solutions
- Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules
- Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems
- Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Provide training and support to end-users and stakeholders
- Collaborate with cross-functional teams including developers, architects, and project managers to deliver high-quality solutions
- Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices
Required Qualifications
- Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions
- Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service
- Experience with Power Platform (Power Apps, Power Automate, Power BI)
- Understanding of Dynamics 365 security model, data model, and integration capabilities
- Proficiency in using JavaScript, C#, .NET, and Web Services (REST/OData) for D365 custom development
- Excellent communication, problem-solving, and analytical skills
- Microsoft certifications in Dynamics 365 (e.g., MB-210, MB-220, MB-240) are highly desirable
Preferred Qualifications
- Experience with Azure services and DevOps pipelines
- Familiarity with Agile/Scrum methodologies
- Prior consulting experience with client-facing roles
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Consultant
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend local meetups or online webinars to connect with current D365 CE Consultants and learn about their experiences. This can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 2
Showcase your technical skills by working on personal projects or contributing to open-source initiatives related to D365 CE. This hands-on experience will not only enhance your understanding but also demonstrate your commitment and expertise to potential employers.
✨Tip Number 3
Stay updated with the latest features and updates in Microsoft Dynamics 365. Follow relevant blogs, forums, and Microsoft's official channels to ensure you're knowledgeable about the platform, which can set you apart during interviews.
✨Tip Number 4
Prepare for interviews by practising common D365 CE scenarios and case studies. Be ready to discuss how you've solved specific problems in past roles, as this will showcase your practical experience and problem-solving abilities to potential employers.
We think you need these skills to ace D365 CE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE, especially in configuring and customising solutions. Use specific examples that demonstrate your understanding of CRM processes and how you've improved operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the D365 CE Consultant role. Discuss how your skills align with the job requirements, particularly your experience with Power Platform and your ability to translate business needs into technical solutions.
Showcase Relevant Projects: If you have worked on relevant projects, include them in your application. Detail your role, the technologies used, and the outcomes achieved. This will help demonstrate your practical experience and problem-solving abilities.
Highlight Certifications: Mention any Microsoft certifications you hold related to Dynamics 365. This not only shows your commitment to professional development but also reassures the employer of your expertise in the field.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365 CE, especially the specific modules like Sales and Customer Service. Highlight any projects where you configured or customised these applications, as this will demonstrate your hands-on expertise.
✨Understand Business Requirements
During the interview, focus on your ability to gather and analyse business requirements. Share examples of how you've translated these into technical solutions in the past, as this is crucial for the role.
✨Familiarise Yourself with Power Platform
Since the role involves working with Power Automate and other Power Platform tools, brush up on your knowledge of these technologies. Be ready to discuss how you've used them to enhance D365 CE solutions.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when explaining complex technical concepts to non-technical stakeholders.
