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- Tasks: Join us as a D365 CE Consultant, configuring and customising solutions for clients.
- Company: Be part of a dynamic team focused on enhancing customer engagement through innovative tech.
- Benefits: Enjoy flexible remote work options and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and driving operational efficiency.
- Qualifications: Experience with Microsoft Dynamics 365 CE and strong technical skills are essential.
- Other info: Stay ahead in the tech world with ongoing training and collaboration with experts.
The predicted salary is between 36000 - 60000 £ per year.
Location: Winchester/Remote
Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience.
Key Responsibilities
- Work with clients to gather and analyse business requirements and translate them into D365 CE solutions
- Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules
- Develop and implement workflows, plugins, Power Automate flows, and integrations with other systems
- Participate in the full software development lifecycle including requirements gathering, design, development, testing, deployment, and support
- Provide training and support to end-users and stakeholders
- Collaborate with cross-functional teams including developers, architects, and project managers to deliver high-quality solutions
- Stay up to date with Microsoft’s product roadmap and make recommendations on improvements and best practices
Required Qualifications
- Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions
- Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service
- Experience with Power Platform (Power Apps, Power Automate, Power BI)
- Understanding of Dynamics 365 security model, data model, and integration capabilities
- Proficiency in using JavaScript, C#, .NET, and Web Services (REST/OData) for D365 custom development
- Excellent communication, problem-solving, and analytical skills
- Microsoft certifications in Dynamics 365 (e.g., MB-210, MB-220, MB-240) are highly desirable
Preferred Qualifications
- Experience with Azure services and DevOps pipelines
- Familiarity with Agile/Scrum methodologies
- Prior consulting experience with client-facing roles
D365 CE Consultant employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Consultant
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend local meetups or online webinars to connect with current D365 CE Consultants and learn about their experiences. This can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 2
Familiarise yourself with the latest updates and features of Microsoft Dynamics 365. Follow Microsoft's official blogs and forums to stay informed. Demonstrating your knowledge of recent developments during interviews can set you apart from other candidates.
✨Tip Number 3
Consider obtaining relevant Microsoft certifications if you haven't already. Certifications like MB-210, MB-220, and MB-240 not only enhance your skills but also show potential employers your commitment to professional development in D365 CE.
✨Tip Number 4
Prepare for technical interviews by practising common D365 CE scenarios. Be ready to discuss how you've configured and customised solutions in past roles. Real-world examples will help demonstrate your expertise and problem-solving abilities to interviewers.
We think you need these skills to ace D365 CE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 CE, particularly in configuring and customising the modules mentioned in the job description. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about D365 CE solutions and how your background aligns with the responsibilities outlined in the job description. Mention any relevant certifications and your approach to problem-solving.
Showcase Relevant Projects: If you have worked on specific projects involving D365 CE or related technologies, summarise these experiences in your application. Highlight your role, the challenges faced, and the outcomes achieved to illustrate your expertise.
Prepare for Technical Questions: Anticipate technical questions related to D365 CE and the Power Platform during the interview process. Brush up on your knowledge of the security model, data model, and integration capabilities to demonstrate your proficiency.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Dynamics 365 CE, especially the modules relevant to the role. Highlight specific projects where you configured or customised D365 CE solutions, and be ready to explain your approach to problem-solving in these scenarios.
✨Understand Business Requirements
Demonstrate your ability to gather and analyse business requirements effectively. Prepare examples of how you've translated client needs into technical solutions, focusing on how these solutions improved operational efficiency and customer experience.
✨Familiarise Yourself with Power Platform
Since the role involves working with Power Apps, Power Automate, and Power BI, brush up on your knowledge of these tools. Be ready to discuss how you've used them in past projects and how they can enhance D365 CE implementations.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Be prepared to answer questions about your experience and provide insights into best practices in CRM processes.
