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- Tasks: Support clients in setting up Individual Voluntary Arrangements (IVAs) and guide them towards debt freedom.
- Company: PayPlan helps individuals in debt with tailored advice and solutions, promoting empathy and respect.
- Benefits: Enjoy free parking, subsidised gym memberships, charity days, and a 24/7 Employee Assistance Programme.
- Why this job: Make a real difference in people's lives while growing personally and professionally in a supportive culture.
- Qualifications: Strong communication skills and customer service experience are preferred; empathy is key!
- Other info: Join a passionate team dedicated to helping others and enjoy a rewarding career.
The predicted salary is between 20316 - 26776 £ per year.
Location: Totemic House
Department: Paylink
Salary: £25,396.80 + Bonus
Hours: 40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)
Job Type: Full time
Contract Type: Permanent
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!
What would you be doing as an IVA Services Case Officer here at PayPlan?
An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.
As an IVA Services Case Officer at PayPlan you will:
- Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
If this sounds like the role for you, apply now or get in touch if you'd like further information.
Benefits:
Working for PayPlan, you'll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally.
Key benefits include:
- Free on-site parking at all our office locations
- Subsidised Gym Membership with local gym
- Cycle to work scheme
- Referral scheme - you can be rewarded for referring friends and family to join the team too!
- 2 charity days a year for our employees to use for a charity close to them
- Access to an in-house Financial Advisor
- Access to our 24/7 Employee Assistance Programme
- Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations
- Access to JAAQ at work - a Mental Wellbeing Platform giving you access to videos and support whenever you need it
- Health Med Wellness - Wellness and Performance hub
- Discounts on many Highstreet stores
- Enhanced benefits for long-serving employees, including additional holiday and much more
IVA Services Case Officer in Grantham employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Services Case Officer in Grantham
✨Tip Number 1
Familiarise yourself with the principles of Individual Voluntary Arrangements (IVAs) and the debt management industry. Understanding the nuances of how IVAs work will not only help you in interviews but also demonstrate your commitment to helping clients navigate their financial challenges.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves making and receiving calls, being able to convey empathy and understanding through your voice is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research PayPlan's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates. Show that you are genuinely passionate about making a positive impact on people's lives.
✨Tip Number 4
Network with current or former employees of PayPlan if possible. They can provide insights into the company culture and what it takes to succeed in the role. This information can be invaluable when preparing for your interview.
We think you need these skills to ace IVA Services Case Officer in Grantham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IVA Services Case Officer. Familiarise yourself with the skills required, such as strong communication and customer service abilities, to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in a similar industry or role, be sure to highlight this in your CV and cover letter. Use specific examples that demonstrate your ability to handle sensitive situations and provide excellent customer service.
Showcase Your Skills: Emphasise your written and verbal communication skills in your application. Provide examples of how you've successfully built rapport with clients or colleagues, as this is crucial for the role at PayPlan.
Personalise Your Application: Tailor your cover letter to reflect PayPlan's values of empathy and respect. Explain why you are passionate about helping others in financial distress and how you can contribute to their mission of making a positive impact.
How to prepare for a job interview at PayPlan
✨Show Empathy and Understanding
As an IVA Services Case Officer, you'll be dealing with clients in sensitive financial situations. During the interview, demonstrate your ability to empathise and understand their challenges. Share examples from your past experiences where you provided support to someone in need.
✨Highlight Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you've effectively communicated with clients or colleagues in previous jobs. Use specific examples that showcase your verbal and written communication skills, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
The role requires you to help clients navigate their debt solutions. Prepare to discuss instances where you've successfully resolved issues or helped someone find a solution. This will show your potential employer that you're proactive and capable of handling complex situations.
✨Research PayPlan's Values
Familiarise yourself with PayPlan's mission and values before the interview. Be ready to explain how your personal values align with theirs, particularly around empathy, respect, and making a positive impact. This will show your genuine interest in the company and its goals.
