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For Companies At a Glance
- Tasks: Train staff, ensure smooth AV operations, and solve problems dynamically.
- Company: Join Vivedia, the UK's leader in audio-visual services for unforgettable events.
- Benefits: Enjoy hybrid work, flexible hours, career growth, and free snacks!
- Why this job: Make a positive impact while working in a fun, supportive, and dog-friendly environment.
- Qualifications: Prior AV experience and basic video editing skills are a plus.
- Other info: Be part of a passionate team that values customer service and innovation.
The predicted salary is between 26400 - 39600 £ per year.
Salary - Up to £33k
Location - Hybrid/Sheffield (3 Days per week in Sheffield)
About us
We are Vivedia, the UK’s market leader in audio-visual services for ‘once-in-a-lifetime events’ (weddings, funerals, citizenship ceremonies). We don’t simply follow the market; we’re innovators and disruptors. Your work will have a positive impact on thousands of people daily and millions of people each year. We have a head office in Sheffield and a satellite office in London, but our customers are spread across the UK.
We’re not fans of all that corporate jargon you might hear from other businesses. We’re down-to-earth, human, and passionate about putting our customers first. Our friendly team of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in the UK to work for!
This is a business that is doing well, but it goes beyond that; it’s about making sure things go right, first time, every time. This passion is driven from the top down by James, our MD and the leadership team who ensure that brilliant customer service is at the heart of everything we do.
Key Responsibilities
- Train site staff on how to operate day to day services, and on basic system operations
- Ensuring the smooth operations of AV events at the venue
- Scheduling maintenance tasks for AV equipment
- Working with the internal creative team to ensure content is tested and delivered in the correct event formats
- Dynamic solving problems as issues arise
- Documenting issues and feedback to help the future solution development
- Communicating with venue operations staff and customers about the elements of a service and demonstrating the equipment/product’s functionalities to help future sales
- Assist project producers/product managers in the productization of the packages developed within the trial venue
- Feedback to desktop developers, testers, delivery managers, customer technical support and customer relationship colleagues to manage the delivery of improvements and new products
- Support with the launch of new features and product improvements out to market through Customer Success, Customer Services, Marketing and Go to Market teams
- Support with Change Management for anyone impacted
- Help understand risks and issues
- Provide support to the wider Vivedia team on less busy site days
- Maintain communication with stakeholders throughout the business
- Generally, get stuck-in and hands-on with a small and fast-moving team
Required Experience
- Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experience such as end to end projects, new system set up, user training, problem solving etc.
- Experience documenting procedures and process with the ability to train others would be beneficial
- Experience in basic video editing, presentation creation, and photoshop skills
Required Skills
- Proactive & Resourceful - ability to identify issues quickly and develop practical solutions
- Ability to travel and be away from home regularly (Within the UK)
- Full UK driving licence
Personal Traits
- Good Communicator: Ability to convey complex ideas clearly and effectively to diverse audiences
- Attention to Detail: Meticulous in planning, execution, and quality assurance
- Entrepreneurial: Innovative and proactive in identifying opportunities and driving growth
- Fast Paced: Comfortable working in a dynamic and rapidly changing environment
- Growth mindset - Keen to expand technical skillset and learn new technologies and tools
Location
Hybrid – May be working from our HQ (Sheffield) or based on site for Commissioning and Training / Support sessions for week-long periods. You should have a full UK driving licence and your own vehicle with appropriate insurance.
Core hours typically: 8.30am - 5.30 pm, 5 days a week. Occasional need for evening/weekend work for project or support activities.
Competitive Salary, Hybrid/Remote Work Options, Flexible Working Hours, Career Growth Opportunities, Learning & Development, Generous Paid Time Off, Parental Leave, Tech & Equipment Provided, Free Tea, Coffee & Fruit, Company Events & Team Building.
Audio Visual Technician employer: Vivedia
Contact Detail:
Vivedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Familiarise yourself with Vivedia's unique approach to audio-visual services. Understanding their focus on customer experience and innovation will help you align your skills and experiences with their values during conversations.
✨Tip Number 2
Prepare to discuss specific examples of your previous AV projects, especially those involving video and projection. Highlighting your hands-on experience will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've had to troubleshoot AV issues on the spot. Being able to articulate these experiences will illustrate your proactive nature, which is highly valued at Vivedia.
✨Tip Number 4
Engage with Vivedia's online presence, such as their social media or website, to gather insights about their recent projects and company culture. This knowledge can help you ask informed questions and make a strong impression during interviews.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant AV experience, especially in video and projection. Include specific projects you've worked on, detailing your role and the outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for audio-visual technology and how it aligns with Vivedia's mission. Mention your proactive approach to problem-solving and your ability to communicate complex ideas clearly.
Showcase Your Skills: Emphasise your skills in video editing, presentation creation, and any experience with training others. Provide examples of how you've documented procedures or processes in previous roles.
Demonstrate Cultural Fit: Vivedia values a friendly and engaging workplace. Share experiences that showcase your teamwork, adaptability, and enthusiasm for creating a positive environment, as well as your willingness to learn and grow.
How to prepare for a job interview at Vivedia
✨Show Your Passion for AV
Make sure to express your enthusiasm for audio-visual technology and how it impacts events. Share any personal experiences or projects that highlight your passion and commitment to delivering exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare examples of past challenges you've faced in AV settings and how you resolved them. This role requires dynamic problem-solving, so showcasing your ability to think on your feet will impress the interviewers.
✨Communicate Clearly
Since good communication is key in this role, practice explaining complex AV concepts in simple terms. This will demonstrate your ability to convey information effectively to diverse audiences, which is crucial for training site staff and interacting with customers.
✨Highlight Your Team Spirit
Vivedia values a friendly and engaging workplace, so be sure to discuss your experiences working in teams. Share how you contribute to a positive team environment and how you can bring that buzz to their team.
