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- Tasks: Join a dynamic team to troubleshoot and resolve application support incidents on a custom SAAS platform.
- Company: Be part of an innovative engineering team focused on delivering top-notch application support.
- Benefits: Gain hands-on experience with cutting-edge technology and work in a collaborative environment.
- Why this job: Tackle unique challenges daily while enhancing your technical skills and contributing to client success.
- Qualifications: Intermediate SQL skills are a must; knowledge of C# and Azure is a plus.
- Other info: Perfect for tech-savvy individuals eager to learn and grow in a fast-paced setting.
The predicted salary is between 28800 - 42000 £ per year.
I am looking for an Application Support Engineer to join a busy team of 3, you will be sitting in the engineering team as you will take on a crucial part of liaising with the developers.
You will be actively troubleshooting and resolving application support incidents. The cool thing about this is that each ticket will be a new issue that they are dealing with as this is a purpose-built SAAS platform. With each ticket you will be tackling it from a 2-prong approach, firstly fixing this for the client and then looking into why the problem occurred in the first place and ensuring that the same error doesn’t occur again.
Exposure to investigating and diagnosing technical support issues in an integrated system. SQL skills are imperative in the role to an intermediate level. A desire to gain knowledge with C# and azure is an advantage.
Application Support Engineer employer: Rebel Recruitment Limited
Contact Detail:
Rebel Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarize yourself with common application support issues and troubleshooting techniques. Understanding the typical problems that arise in a SAAS environment will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your SQL skills, as they are imperative for this role. Consider working on sample databases or projects that require SQL queries to showcase your proficiency and readiness to tackle real-world issues.
✨Tip Number 3
Gain a basic understanding of C# and Azure, even if you're not an expert yet. Showing a willingness to learn and adapt to new technologies can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with incident management and how you've approached troubleshooting in the past. Be ready to provide examples of how you resolved issues and prevented them from recurring.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in application support or troubleshooting. Mention specific incidents where you successfully resolved issues, especially in a SAAS environment.
Showcase Technical Skills: Clearly outline your SQL skills and any experience with C# and Azure. Provide examples of how you've used these technologies in past roles to solve problems or improve processes.
Demonstrate Problem-Solving Abilities: In your application, include examples that showcase your analytical thinking and problem-solving skills. Describe situations where you identified the root cause of an issue and implemented a solution to prevent recurrence.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Rebel Recruitment Limited
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully troubleshot and resolved application support incidents in the past. Highlight your problem-solving process and how you ensure that issues are not just fixed but also understood to prevent future occurrences.
✨Demonstrate SQL Proficiency
Since SQL skills are imperative for this role, be ready to showcase your knowledge. You might be asked to solve a problem using SQL during the interview, so brush up on your intermediate SQL skills and be prepared to explain your thought process.
✨Express Your Willingness to Learn
Mention your desire to gain knowledge in C# and Azure. Companies appreciate candidates who are eager to learn and grow, especially in a technical role where new technologies are constantly emerging.
✨Understand the SAAS Environment
Familiarize yourself with the specifics of working in a SAAS environment. Be ready to discuss how you would approach troubleshooting in such a setting and what unique challenges you think might arise.