Corporate Content Specialist (internal communications)

Role: Content Specialist

Location: Working from home

Reports to: Head of Communications

About the role

As a content specialist, you will be expected to research and write a range of communication, awareness and training materials that engage our clients\’ employees. Some of our resources are created for delivery through a learning platform and as a content specialist you will be responsible for refreshing materials following an annual schedule.

In addition, you will have exceptional proofreading skills to aid the content team with their quality control processes. You will be key in ensuring that the content we produce, is of the highest quality and standard.

Job description

Content creation and quality control

Your responsibilities are to:

• Be a key member of our content team, supporting the business to produce messaging and content, or refreshing existing content, for a range of digital and printed channels.
• Develop the messaging and approach that works for every audience and channel, whether it\’s a new eLearning course, intranet articles, animated infographics, games or refreshing existing client content.
• Create compelling, engaging and creative copy that raise clients\’ employees\’ security awareness
• Refresh existing materials with up-to-date content, following an annual refresher schedule.
• Ensure the content you produce is of the highest quality: tightly drafted, grammatically correct and adhering to clients\’ requirements, style guides and mandated tone of voice.
• Conduct research and identify new and emerging threats across the security industry.
• Provide subject matter expertise within the company and to clients, as needed.
• Be an integral part of the quality control (QC) process across the organisation, assisting our teams in proofreading their internal and external content, including editing materials as appropriate.
• QC materials at all stages of production including design and build.
• Transform volumes of ‘dry’ client policy into engaging content, in order for the materials to be understood by people at all levels in the organisation.
• Manage multiple concurrent projects efficiently while staying organised, communicating effectively, and collaborating with TSC colleagues.
• Work with the marketing team to produce external materials such as Insider articles, ensuring content is created based on the latest research and using appropriate tone and style.

Relationship management

• Use of collaborative tools, such as Teams, to build effective relationships with TSC clients, managing expectations and communicating effectively and professionally.
• Use your experience to be a source of advice and expertise for TSC colleagues and clients
• regarding internal communication strategies.
• Create communications strategies / plans for clients as needed.
• Brief internal teams, such as design and eLearning build teams on the messaging, layout and functionality of the materials.
• Work with TSC’s client project managers to ensure profitability within a given budget.

Essential knowledge requirements

• Knowledge of Microsoft office applications
• Knowledge of communication channels and their purpose

Essential skills

• Exceptional attention to detail, with the ability to identify grammatical errors and content inconsistencies efficiently and with accuracy
• Excellent research skills
• Articulate and effective communicator, both verbally and in writing
• Strong team player – engaging, confident and flexible in approach
• Self-management and planning of your work schedule with a high level of accountability
• Ability to work on multiple projects at any one time delivering on deadlines

Desirable skills

• Data analysis on engagement levels to inform messaging that is successful

Essential experience

• To have written content for a range of channels using a variety of styles

Desirable experience

• Delivery of internal communications campaigns
• Created scripts for animated infographics
• Created content for eLearning courses

Essential behaviours and approach

• Passionate about writing
• Adopts a creative approach
• Is a team player
• Proactive in seeking solutions
• Customer focused
• Eager to learn and understands the importance of feedback and how to use it to further your professional development

The company ethos and benefits

The Security Company is a family-owned business with our team made up of smart, creative, driven professionals drawn from many industries. We are continually evolving and innovating, and developing our talent is the key to our success. Our benefits reflect the fact that we want our staff to know how much we truly value them.

Perhaps the most understated benefit at TSC is the strong sense of community and belonging. We’re extremely proud that we are flexible with our working arrangements and that we deliver programmes that positively change culture and protect organisations throughout the country and across the globe.

Other benefits you’ll enjoy when working for TSC include:

Employee Ownership

Here at TSC we are proud to be part of the growing employee-owned sector in the UK. Research into employee ownership demonstrates that co-owned companies tend to be more successful, competitive, profitable, and sustainable.

At TSC we believe it is important for everyone to share in the success of the business. Following completion of your six-month probation period you will be invited to join the Employee Ownership Trust (EOT), this is at no expense to you. The EOT has a 10% share of the business.

Employee ownership gives our people direct responsibility and encourages active participation, alongside empowering everyone to drive improvements.

We all work towards the same targets and share the profits when these are achieved. As a result, we retain talented, committed people who are more dedicated to the company and its success.

Share incentive plan (SIPs)

Alongside the EOT all employees, who have completed their probationary period, enjoy the benefits of being a direct shareholder. Everyone has the same allocation of shares; they are free of charge and are held in a Trust. The SIPs Trust has a 5% share of the business. If a dividend is declared, you will be entitled to receive the amount attributable to your share of the SIPs Trust fund.

Holiday entitlement

You will have 25 days, plus bank holidays.

Pension scheme

All employees who meet the criteria set by the government will be automatically enrolled into a workplace pension after three months.

Flexible working day

We operate a flexible working day, offering all team members a 2-hour window of when they wish to start work in the morning between 8am and 10am. The core working hours are 10am until 4pm when all team members are working.

Working from home

We provide all the equipment, such as laptop, monitor, chair and desk for employees to be able to work from home effectively.

Employee assistance programme (Bright HR)

Employee wellbeing is a priority for us, therefore we offer an Employee Assistance Programme via our HR provider. This programme provides a wellbeing and counselling confidential advice line, up to five sessions of face-to-face counselling for employees and immediate family members over the age of 18. There is also additional support including wellbeing webinars and mini health checks.

Seasonal fun

We like to reward our employees at Christmas, so on the day of our party we close the office early at 12pm and everyone is invited to a big TSC-family Christmas feast on the company.

Flu vaccinations

When it gets to that time of year when the evenings are getting darker and the cold and flu bugs are around, TSC will pay for your flu vaccination if you would like one.