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- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have a clean UK driving license and prior technical support experience.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures.
- The ability to learn new technologies fast.
- A positive attitude.
- Initiative, honesty and integrity.
Presales Engineer employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry, especially those who have experience with Dahua products. Attend relevant trade shows or webinars to make connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly, as these are crucial for a Pre-Sales Engineer.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built and maintained relationships with clients in previous roles. This will illustrate your capability to engage effectively with distributors and system integrators, which is key for this position.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, customer service, and knowledge of security and surveillance systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Pre-Sales Engineer position at Dahua. Mention specific experiences that showcase your ability to provide technical support and maintain relationships with clients.
Showcase Technical Knowledge: Emphasise your understanding of CCTV, VMS, and other related technologies in your application. Provide examples of how you've successfully used this knowledge in previous roles to solve problems or improve processes.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, illustrate your strong communication skills. Share instances where you've effectively communicated technical information to non-technical audiences or collaborated with teams.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Engineer, you'll need to demonstrate a strong understanding of video surveillance equipment and related technologies. Be prepared to discuss specific products and solutions, and how they can benefit potential clients.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, highlight your ability to communicate complex technical information clearly. Share examples of how you've successfully interacted with customers or team members in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to troubleshoot technical issues or manage client expectations, and be ready to discuss these experiences.
✨Demonstrate Your Customer Service Approach
The role requires maintaining good relationships with distributors and clients. Be ready to explain how you prioritise customer satisfaction and gather feedback to improve services, showcasing your commitment to excellent customer service.
