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- Tasks: Support daily operations, manage calls, emails, and member documentation.
- Company: Join a well-established Customer Services department in Croxley Business Park.
- Benefits: Enjoy a pension scheme, private medical insurance, and 23 days holiday.
- Why this job: Be part of a friendly team, develop skills, and make a real impact.
- Qualifications: Strong communication, organisational skills, and a customer-centric attitude required.
The predicted salary is between 24000 - 36000 £ per year.
A well-established Customer Services department requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.
This is a Full Time office based role, situated in the Croxley Business Park.
ROLE:- Answering inbound calls.
- Managing inboxes for team members on leave.
- Printing, packing up and sending Member documentation.
- Reviewing outstanding renewals.
- Forwarding on and following up on customer invoices.
- Recording all documents received relating to a registered claim.
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
- Friendly, a team player and willing to work hard.
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
- Monday to Friday 9:00am - 5:00pm
Customer Support Coordinator employer: SelectStaff Recruitment
Contact Detail:
SelectStaff Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during any interviews or conversations with us.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves answering inbound calls, being articulate and friendly will make a great impression on us.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. We value self-motivated individuals who can handle various responsibilities efficiently.
✨Tip Number 4
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer, as this will demonstrate your customer-centric attitude that we are looking for.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administrative roles. Emphasise skills like communication, organisation, and teamwork, as these are crucial for the Customer Support Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or administrative tasks in the past, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and professional telephone manner. Provide examples of how you have been customer-centric and results-driven in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at SelectStaff Recruitment
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts effectively.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. During the interview, share examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you're capable of handling the demands of the job.
✨Emphasise Your Customer-Centric Approach
Since the position involves liaising with members, it's important to highlight your customer-centric mindset. Prepare to discuss situations where you've gone above and beyond for customers, and how you handle difficult interactions. This will demonstrate your commitment to providing excellent service.
✨Demonstrate Team Spirit
Being a team player is crucial for this role. Share experiences where you've collaborated with others to achieve a common goal. Highlight your willingness to support colleagues and contribute positively to the team environment, as this will resonate well with the interviewers.
