Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to craft quality coffee and deliver exceptional customer service.
- Company: Join Blank Street, a vibrant coffee shop chain transforming the grab-and-go experience.
- Benefits: Enjoy industry-leading pay, unlimited drinks, free food on shift, and growth opportunities.
- Why this job: Make a local impact while working in a fun, inclusive environment where your voice matters.
- Qualifications: Experience in customer service or hospitality; strong coffee knowledge is essential.
- Other info: Be one of the first staff members at a new location, setting the tone for the community.
The predicted salary is between 24000 - 33600 £ per year.
About Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
- Magic is in the Details: We value attention to detail in everything we do. We’re always thinking about the small things that make a moment meaningful.
- Move as One: We value people who strive to be the best team player, not individual stars.
- “My Home is your Home” Hospitality: We look for individuals who treat others the same way they’d treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.
What’s Brewing...
As a Shift Leader at Blank Street you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.
Key Tasks and Responsibilities
- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive.
- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
- Positive and solution focused handling of any minor customer issue.
- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store.
Who You Are...
- Love for cafe culture and people.
- Friendly, open and approachable person who is able to work well with others.
- Strong knowledge of coffee and equipment is a must.
- Strong decision making and multi-tasking skills.
- Strong interpersonal communication skills.
- Passionate about delivering excellent customer connections to create a regular customer base.
- Able to work at a fast pace in high volume environments.
- Be an exemplary ambassador of our brand to new neighbourhoods.
Requirements:
- Experience in the customer service or hospitality industry.
- Availability that meets the needs of our cafes: Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
- Availability to work between 6:30 am and 9:00 pm. Weekend and holiday availability preferred.
- You must be authorised to work in the UK.
Perks:
- Industry-leading pay, bi-weekly payments, pension scheme.
- Barista training program and exciting growth opportunities.
- Unlimited drinks and free food - when on shift.
- 50% off all drinks and food - when you are off your shift.
- Referral incentive scheme - £250 when you refer a friend.
- Pirkx membership.
Application & Interview Process:
- Application Review.
- Online Questionnaire.
- Recruiter Phone Interview.
- Hiring Manager In-Person Interview.
- Offer.
Shift Leader | Edinburgh employer: Blank Street
Contact Detail:
Blank Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader | Edinburgh
✨Tip Number 1
Familiarise yourself with Blank Street's values and mission. When you understand their focus on quality, hospitality, and teamwork, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Showcase your passion for coffee culture and customer service. Engage in discussions about your favourite coffee experiences or how you've positively impacted customer interactions in previous roles to demonstrate your enthusiasm and knowledge.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. As a Shift Leader, you'll need to inspire others, so think of examples where you've successfully led a team or contributed to a positive work environment.
✨Tip Number 4
Be ready to share ideas on how to increase foot traffic and build a loyal customer base. Research local trends and think creatively about marketing initiatives that could resonate with the community, showing your proactive approach to driving business success.
We think you need these skills to ace Shift Leader | Edinburgh
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Blank Street's values and culture. Highlight how your personal values align with theirs, especially regarding attention to detail, teamwork, and hospitality.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or hospitality. Emphasise any leadership roles or team-oriented experiences that showcase your ability to work collaboratively and support others.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for coffee culture and community engagement. Share specific examples of how you've positively impacted previous teams or customers.
Prepare for the Online Questionnaire: Be ready to answer questions that assess your fit for the role and the company. Think about scenarios where you've demonstrated problem-solving skills, teamwork, and customer service excellence, as these will likely be key focus areas.
How to prepare for a job interview at Blank Street
✨Show Your Passion for Coffee Culture
Make sure to express your love for café culture and your knowledge of coffee during the interview. Share any personal experiences or stories that highlight your enthusiasm for the industry, as this will resonate well with the hiring team.
✨Demonstrate Team Spirit
Since the role emphasises teamwork, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to support and uplift your colleagues, showcasing that you truly embody the 'Move as One' value.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling customer issues and provide specific examples of how you've resolved conflicts or improved customer experiences in the past. This will demonstrate your problem-solving skills and commitment to excellent service.
✨Be Ready to Discuss Your Leadership Style
As a Shift Leader, you'll need to influence and train your team. Be ready to talk about your leadership approach, how you motivate others, and any experience you have in training new employees. This will show that you're prepared to take on the responsibilities of the role.
