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- Tasks: Lead the client services team and ensure top-tier service for clients.
- Company: Join a dynamic digital agency based in Surrey, thriving in a hybrid work environment.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team culture.
- Why this job: Make a real impact while building long-term relationships with exciting clients.
- Qualifications: Proven experience in client services, strong communication, and problem-solving skills required.
- Other info: Ideal for those looking to elevate their career in a growing agency.
The predicted salary is between 44000 - 66000 £ per year.
A Digital agency based in Surrey is looking for a person to take on the role of Head of Client Services to join their team.
You will be coming onboard to lead their client services team and be the direct point of contact who sits between the digital team and the end clients. You should be someone who loves working with people, a great communicator and has the ability to problem solve, whilst creating long-term relationships.
Key Responsibilities:- Lead and inspire the client services team to ensure they’re providing top-tier service to clients.
- Be the main point of contact between our digital team and clients, making sure communication is smooth and effective.
- Manage and nurture client relationships to foster long-term partnerships.
- Oversee client strategy, project delivery, and ensure projects are executed on time and to the highest standards.
- Report on client service performance, provide insights, and find areas for continuous improvement.
- Use your problem-solving skills to address any client issues and ensure solutions are delivered promptly.
- Lead by example, motivating and coaching your team to hit both individual and team goals.
- Proven experience in a Head of Client Services role, ideally within a digital agency.
- Solid background in B2B marketing and client strategy & delivery.
- Experience managing and leading teams with a focus on performance and development.
- Strong reporting and analytics skills, with the ability to translate data into actionable insights.
- Excellent communication skills, both with clients and internal teams.
- A natural problem-solver who can think on your feet and handle challenging situations with ease.
- A role where you can make an impact and take your career to the next level.
- A dynamic and supportive work environment in a growing digital agency.
- To work with a talented team, building relationships with exciting clients.
If you are looking for work and have a background in client services within a digital agency, please get in touch with your CV.
Head of Client Services employer: PJC Services Consultancy
Contact Detail:
PJC Services Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network with professionals in the digital agency space. Attend industry events or webinars where you can meet potential colleagues or clients. Building relationships in this field can give you insights into the company culture and expectations.
✨Tip Number 2
Research the agency's current clients and projects. Understanding their portfolio will help you tailor your conversations during interviews, showcasing how your experience aligns with their needs and how you can add value.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and how you've turned challenges into opportunities for growth.
✨Tip Number 4
Familiarise yourself with the latest trends in B2B marketing and client services. Being knowledgeable about current strategies and tools will demonstrate your commitment to staying ahead in the industry and your readiness to lead a team effectively.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within a digital agency. Emphasise your leadership skills and any achievements that demonstrate your ability to manage teams and foster client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client services and your problem-solving abilities. Mention specific examples of how you've successfully managed client relationships and led teams in the past.
Highlight Key Skills: In your application, clearly outline your skills in communication, reporting, and analytics. Provide examples of how you've used these skills to improve client service performance and deliver successful projects.
Showcase Your Leadership Style: Describe your approach to leading and motivating teams. Include examples of how you've inspired your team to achieve goals and how you handle challenging situations with clients.
How to prepare for a job interview at PJC Services Consultancy
✨Showcase Your Leadership Skills
As a Head of Client Services, you'll need to lead and inspire your team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any successful projects where your guidance made a difference.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, focus on your ability to convey information clearly and build relationships. Share specific instances where your communication skills helped resolve issues or improved client satisfaction.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of challenging situations you've faced with clients and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Analytical Skills
The role requires strong reporting and analytics skills. Be ready to discuss how you've used data to drive decisions and improve client services. Bring examples of reports you've created and how they influenced strategy or project delivery.
