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For Companies At a Glance
- Tasks: Support and manage Atlassian tools for various teams, ensuring smooth operations.
- Company: Join SEA, a company dedicated to protecting our world and its resources.
- Benefits: Enjoy hybrid working, 25 days leave, private health insurance, and more perks.
- Why this job: Be part of a small team making a big impact while developing your skills.
- Qualifications: Experience with Atlassian products and cloud administration is essential.
- Other info: Flexible hours, half-day Fridays, and opportunities for professional development await you.
The predicted salary is between 46800 - 78000 £ per year.
Atlassian Support Engineer Bristol, Barnstaple or Beckington (with a mix of office and home-based working) Salary up to £65k Per Annum, Depending on experience.
We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us.
We are looking for an Atlassian Support Engineer to join our growing team. In this role you will work with project, product, and support teams to support the usage, development, and implementation of Atlassian Tools.
What we offer
- Hybrid/flexible working arrangements
- 25 days’ annual leave, plus buy and sell
- Up to 16 days flexi leave accrual
- Half day Fridays
- Reservist in the Armed Forces receive special paid leave
- Private medical health insurance & Employee Assistance Program
- All Staff Bonus
- Group Pension Plan of up to 7% employer contribution
- Cycle to work scheme
- Wellbeing centre
- Sports & Social activities
- Employee Discounts portal - online and instore discounts, travel savings etc
- Canada Life GP and financial advice
- Life assurance policy
- Publication and recruitment bonus rewards
- Development opportunities, including LinkedIn learning
- Electric vehicle charging points at all sites
- Private seated lunch areas
- Onsite bistro (Barnstaple office) and free hot and cold beverages
- Onsite showers and toiletries provision
- Free onsite parking
What you’ll be doing
- Administer and manage our Atlassian organisation.
- Manage our Atlassian sites (setup, configuration, maintenance, access, etc).
- Working with our finance team to manage, maintain, and pay for our Atlassian subscriptions.
- Ensure that our Atlassian organisation and all associated sites and products remain safe and secure.
- Administer and manage our suite of Atlassian products (Jira, Jira Service Management, Confluence, etc), including users, permissions, projects, workflows, custom fields, filters and dashboards, add-ons, and integrations.
- Collaborate with stakeholders to understand their needs and implement them in the product that best meets their needs.
- Manage user access and privilege levels.
- Manage monitoring system outputs and identify areas for improvement.
- Analysis, diagnosis, and resolution of faults and queries passed on from first-line support.
- Explore and implement connectivity between Atlassian products and other tool sets in use at SEA.
- Analyse and oversee migration of Jira and Confluence from Server to Cloud.
The skills you need
- Good experience administrating and maintaining an Atlassian Organisation.
- Significant experience administrating and maintaining Atlassian products (Jira, Confluence, Jira Service Management, etc) cloud or on-prem.
- Experience supporting multiple teams with different processes and ways of working across multiple Atlassian products.
- Atlassian Certified in Cloud Organization Admin.
Join us and be part of something smaller - with 400 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please give our Talent Acquisition Advisor, Ethan, a call on 0333 041 4207.
Atlassian Support Engineer - Bristol employer: SEA
Contact Detail:
SEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Atlassian Support Engineer - Bristol
✨Tip Number 1
Familiarise yourself with the specific Atlassian products mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even completing relevant online courses can give you an edge during discussions.
✨Tip Number 2
Network with current or former Atlassian Support Engineers on platforms like LinkedIn. They can provide insights into the role and company culture, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed Atlassian tools. Be ready to explain how you resolved issues or improved processes, as this will demonstrate your practical knowledge.
✨Tip Number 4
Research SEA's mission and values, especially their focus on protection and safety. Tailoring your responses to align with their goals can show that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Atlassian Support Engineer - Bristol
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Atlassian Support Engineer position. Tailor your application to highlight your relevant experience with Atlassian products.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with administering and maintaining Atlassian tools like Jira and Confluence. Provide specific examples of how you've supported teams and managed user access.
Showcase Certifications: If you have any Atlassian certifications, such as Cloud Organization Admin, make sure to mention them prominently in your application. This will demonstrate your expertise and commitment to the role.
Personalise Your Cover Letter: Write a personalised cover letter that addresses the company’s mission of protection and how your skills align with their goals. Mention your enthusiasm for contributing to their team and supporting their Atlassian tools.
How to prepare for a job interview at SEA
✨Know Your Atlassian Tools
Make sure you have a solid understanding of the Atlassian products mentioned in the job description, such as Jira and Confluence. Be prepared to discuss your experience with these tools and how you've used them to support teams in the past.
✨Showcase Problem-Solving Skills
As an Atlassian Support Engineer, you'll need to diagnose and resolve issues. Prepare examples of past challenges you've faced and how you approached solving them, particularly in a collaborative environment.
✨Understand the Company’s Mission
SEA is focused on protecting vital aspects of society. Familiarise yourself with their mission and values, and think about how your role as an Atlassian Support Engineer contributes to that mission. This will show your genuine interest in the company.
✨Prepare Questions for the Interviewers
Have a list of thoughtful questions ready to ask during the interview. This could include inquiries about team dynamics, specific projects, or how they measure success in the role. It demonstrates your enthusiasm and engagement.
