Field Service Engineer Mobile Engineer - Birmigham

Canon UK is looking for a workspace Field Service Engineer to join the Southern team working primarily in the North, East and North West London postcodes. The ideal candidate would live in or around these postcodes to meet agreed service levels. This is a fantastic opportunity for an engineer looking to build a career in a varied and challenging role.

In this role you will be carrying out installation, service and repairs on a range of Canon Office Printers and Finishing products to a high standard. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first-time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.

What we give:

• Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• As a company that encourages continuous learning, you will always have resources and support available.
• We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Up to 38% off products from our Canon store.
• Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask:

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

You will:

• Achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
• Ensure all post-sale field service requirements are met.
• When required, provide technical escalation support for colleagues.
• Ensure all activities are recorded correctly in line with company guidelines.
• Optimize the car-stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
• Provide customer product instruction and training.
• Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
• Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
• Make frequent contributions to the ongoing development of the team and overall service performance.

You will need:

• A high technical aptitude with excellent fault-finding skills.
• Electrical and mechanical maintenance skills.
• Customer focused and excellent organizational skills.
• IT skills.
• Self-motivated individual with good communication skills.
• Remains calm under pressure and able to prioritise tasks and activities effectively.
• Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
• Understanding of health and safety guidelines.
• Full UK driving licence.