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- Tasks: Manage and optimise service spares inventory for efficient operations and customer satisfaction.
- Company: Join Canon, a global leader committed to innovation and professional growth.
- Benefits: Enjoy competitive pay, flexible working, 25+ days holiday, and health perks.
- Why this job: Be part of a supportive team that values learning, diversity, and work-life balance.
- Qualifications: Strong communication, problem-solving skills, and attention to detail are essential.
- Other info: Previous experience in spares/parts logistics is preferred but not mandatory.
The predicted salary is between 19500 - 21000 £ per year.
Due to development and career advancement, we are looking for a proactive and detail orientated Service Spares Inventory Controller to join our team in Coalville. In this role, you will play an important part in managing and optimizing our service spares inventory, ensuring an efficient operation and a high level of customer satisfaction. As part of the team, you will be responsible for the resolution and escalation of queries regarding availability, non-delivery and exceptional usage of parts.
What we give:
- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask:
- Manage engineer car-stock levels and satellite stores to ensure that the servicing levels set are met.
- Process and progress spare parts orders to and from third party suppliers.
- Monitor regular replenishments, RTF (return to fit) orders and urgent orders regarding frequency, timeliness and completeness.
- Resolve and escalate queries regarding availability, non-delivery, communicating with internal stakeholders.
- Follow up missing shipments, wrong shipments and missing parts internally and externally.
- Facilitate stock taking, correct stock differences, record and results.
- Manage and process the return of good and repairable stock from the field.
- Troubleshoot parts orders and take steps to prevent re-occurrence of issues.
You will need:
- Ability to work independently and as part of a team.
- Customer handling and communication skills.
- Problem solving.
- Excellent organizational and time-management abilities.
- Attention to detail and a commitment to accuracy.
The successful applicant will ideally have previous Spares/Parts and logistics support experience from an engineering, manufacturing, or technology background. However, we are also keen to hear from candidates who have gained strong customer service skills from an internal or external administrative role, who can transfer their skill set into a busy Spares department.
Spares Inventory Controller - Coalville, Leicestershire employer: Canon EMEA
Contact Detail:
Canon EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spares Inventory Controller - Coalville, Leicestershire
✨Tip Number 1
Familiarise yourself with inventory management systems and tools commonly used in the industry. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in problem-solving and customer service, as these skills are crucial for the role. Prepare specific examples of how you've successfully resolved issues in previous positions.
✨Tip Number 3
Research Canon's values and culture to align your responses during interviews. Showing that you understand and resonate with their commitment to diversity and employee development can make a positive impression.
✨Tip Number 4
Network with current or former employees of Canon, especially those in similar roles. They can provide valuable insights into the company and the position, which can help you tailor your approach when applying.
We think you need these skills to ace Spares Inventory Controller - Coalville, Leicestershire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in inventory management, customer service, and problem-solving. Use keywords from the job description to demonstrate that you meet the specific requirements of the Spares Inventory Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your attention to detail and organizational abilities.
Highlight Relevant Experience: In your application, emphasise any previous roles related to spares, parts, or logistics support. If you have experience in engineering or manufacturing, make sure to include that as it is highly relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Spares Inventory Controller role.
How to prepare for a job interview at Canon EMEA
✨Show Your Attention to Detail
As a Spares Inventory Controller, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve issues or improve processes.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of scenarios where you successfully tackled challenges related to inventory management or customer service, and be ready to explain your thought process.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to share instances where you effectively communicated with stakeholders to resolve queries or escalate issues, showcasing your ability to handle customer interactions professionally.
✨Research the Company Culture
Understanding Canon's commitment to diversity, learning, and employee wellbeing can give you an edge. Familiarise yourself with their values and be ready to discuss how you align with their culture and contribute positively to the team.
