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- Tasks: Lead a team to enhance housing services for older and vulnerable residents.
- Company: Join Ackerman Pierce, dedicated to improving lives through quality housing management.
- Benefits: Enjoy weekly payments, a personal account manager, and a welcome pack.
- Why this job: Make a real difference in people's lives while developing your management skills.
- Qualifications: Previous experience in housing management is essential; passion for helping others is a plus.
- Other info: Great opportunity for growth with supportive management and a strong hourly rate.
The predicted salary is between 28800 - 43200 £ per year.
My client is seeking a Sheltered Housing Service Manager to ensure the delivery of an enhanced housing management service which continually improves the quality of life of and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.
Duties Include:
- Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
- Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
- Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
- Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
- Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.
- Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service.
If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.
If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce.
Sheltered Service Manager employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Service Manager
✨Tip Number 1
Network with professionals in the housing management sector. Attend local community events or workshops related to sheltered housing to meet potential colleagues and stakeholders. Building these connections can provide valuable insights and may lead to job opportunities.
✨Tip Number 2
Research the specific challenges faced by older and vulnerable residents in your area. Understanding their needs will not only help you in interviews but also demonstrate your commitment to improving their quality of life through effective housing management.
✨Tip Number 3
Familiarise yourself with the latest policies and best practices in sheltered housing management. This knowledge will enable you to discuss innovative ideas during interviews, showcasing your proactive approach to enhancing services for residents.
✨Tip Number 4
Prepare to discuss your leadership style and how you engage and motivate teams. Be ready to share examples of how you've successfully managed teams in the past, as this role requires strong leadership to ensure excellent service delivery.
We think you need these skills to ace Sheltered Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sheltered Service Manager position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in housing management or related fields. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to improve service quality and team performance.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing the quality of life for older and vulnerable residents. Provide specific examples of how you have successfully managed teams or projects in the past, and explain why you are a good fit for this role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the responsibilities of a Sheltered Housing Service Manager. Familiarise yourself with the key duties mentioned in the job description, such as team management, service delivery, and financial inclusion strategies.
✨Showcase Leadership Skills
Since the role involves building an effective team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experiences where you engaged team members and improved service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios related to managing rent arrears, coordinating with stakeholders, or handling tenant issues, and explain how you would approach these situations.
✨Demonstrate Commitment to Resident Satisfaction
Emphasise your dedication to improving the quality of life for residents. Share any relevant experiences where you enhanced resident satisfaction or implemented changes that positively impacted their living conditions.
