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For Companies At a Glance
- Tasks: Lead the team and ensure top-notch customer service in a dynamic retail environment.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and sustainability.
- Benefits: Enjoy flexible working, up to 35 days leave, and various financial perks including discounts and bonuses.
- Why this job: Join a vibrant culture that values your input and offers opportunities for personal growth and impact.
- Qualifications: Experience in a fast-paced customer-facing role and strong organisational skills are essential.
- Other info: We prioritise inclusivity and wellbeing, with support available throughout the application process.
The predicted salary is between 27400 - 38400 £ per year.
The Role...
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe. Permanent and Full-time, 39 hours per week.
About you...
You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you...
- Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people.
- Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include:
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Assistant Manager, Newcastle upon Tyne employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current practices can set you apart and show that you're proactive about improving the customer experience.
✨Tip Number 4
Prepare questions for your interview that reflect your understanding of the role and the company culture. This shows your enthusiasm and helps you assess if Wickes is the right fit for you.
We think you need these skills to ace Assistant Manager, Newcastle upon Tyne
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Wickes. Tailor your application to highlight relevant experiences that demonstrate your ability to inspire a team and deliver excellent customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in fast-paced, customer-facing environments. Use bullet points to highlight specific achievements and skills that align with the role, such as leadership, organisation, and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to handle diverse tasks. Mention specific examples from your past roles that showcase your leadership skills and how you have inspired teams to achieve their best.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Manager role.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customers receive top-notch service. Share anecdotes that illustrate your commitment to customer satisfaction and how you've gone above and beyond in previous roles.
✨Be Ready for Variety
The role involves handling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and stay organised in a busy environment. You might want to mention specific tools or methods you use to keep everything on track.
✨Understand Wickes' Values
Familiarise yourself with Wickes' culture and values before the interview. Be ready to explain how your personal values align with theirs, especially regarding sustainability and inclusivity. This shows that you're not just looking for a job, but that you're genuinely interested in being part of their team.
