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- Tasks: Lead the team and ensure top-notch customer service in a dynamic retail environment.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and sustainability.
- Benefits: Enjoy up to 35 days off, bonuses, discounts, and flexible working options.
- Why this job: Join a vibrant culture that values your input and promotes personal growth.
- Qualifications: Experience in fast-paced customer service roles and strong leadership skills required.
- Other info: We prioritise inclusivity and wellbeing, offering support throughout the application process.
The predicted salary is between 27400 - 38400 £ per year.
An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next, all whilst ensuring everyone is kept safe.
Permanent and Full-time, 39 hours per week.
About you... You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.
What we can offer you... Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
- Up to 7.5% annual bonus and up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.
Assistant Manager, Pontefract employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Pontefract
✨Tip Number 1
Familiarise yourself with Wickes' products and services. Understanding the range of offerings will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or managed a team in previous roles. Be ready to discuss specific situations where you improved customer service or resolved conflicts.
✨Tip Number 3
Research the latest trends in retail management and customer service. Being knowledgeable about current practices can set you apart and show that you're proactive about improving the customer experience.
✨Tip Number 4
Network with current or former employees of Wickes if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Assistant Manager, Pontefract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Wickes. Tailor your application to highlight relevant experiences that demonstrate your ability to inspire a team and deliver excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in fast-paced, customer-facing environments. Provide specific examples of how you've successfully managed teams or handled diverse tasks, similar to those mentioned in the job description.
Showcase Your Leadership Skills: Wickes is looking for someone who can lead and inspire their team. Use your application to illustrate your leadership style and any achievements that showcase your ability to motivate others and improve customer experiences.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are specifically interested in working for Wickes and how your values align with their culture of doing the right thing for customers, the planet, and people.
How to prepare for a job interview at Wickes
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed a team in a fast-paced environment. Highlight any specific situations where you motivated colleagues or resolved conflicts.
✨Demonstrate Customer Focus
Wickes places a strong emphasis on customer experience. During the interview, discuss your approach to ensuring customer satisfaction. Share stories that illustrate your ability to handle diverse customer needs and how you’ve gone above and beyond to deliver excellent service.
✨Be Ready for Varied Responsibilities
The role involves juggling multiple tasks, from assisting customers to managing deliveries. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to provide examples of how you've handled unexpected challenges in previous roles.
✨Emphasise Organisational Skills
Being highly organised is crucial for this position. Talk about your methods for staying organised and ensuring smooth operations in a busy environment. Mention any tools or techniques you use to keep track of tasks and responsibilities.
