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For Companies At a Glance
- Tasks: Help customers connect their products and resolve initial queries over the phone.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy flexible hours, great pay, discounts, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive and fun team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible working options and opportunities for career growth are available.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great hourly rate of £13.78
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Stoke-on-Trent) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Stoke-on-Trent)
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves guiding customers through processes, being clear and friendly in your speech will make a significant difference in how you connect with them.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in the past. This will highlight your transferable skills and reassure the hiring team that you can handle customer concerns effectively.
✨Tip Number 4
Research the company culture at EE and be ready to discuss how your values align with theirs. Demonstrating that you understand and appreciate their commitment to flexibility and support will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor (Stoke-on-Trent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your problem-solving abilities and interpersonal skills align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, even if it's not directly in customer service. Emphasise any transferable skills such as communication, teamwork, and technical knowledge that would be beneficial in this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work for EE and how you can contribute to their Home Connections Team. Use examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves helping customers with their queries, be prepared to discuss examples of how you've solved problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might want to role-play common customer scenarios to showcase your ability to build rapport over the phone.
✨Highlight Your Flexibility
The job offers flexibility, so be ready to discuss how you manage your time and adapt to changing circumstances. Share any experiences where you successfully balanced multiple responsibilities or adjusted your schedule to meet demands.
✨Express Your Willingness to Learn
Since specific experience isn't required, emphasise your eagerness to learn and grow within the company. Mention any relevant skills or interests, like technology or gaming, that could help you excel in the role.
