Internal Account Manager

Internal Account Manager – Hybrid | £30,000-£40,000 + Bonus | Peterborough

Are you a proactive and customer-focused professional with a passion for sales and relationship management? We're looking for an Internal Account Manager to join a well-established business specialising in joinery supplies, hardware, and workshop consumables.

This is a fantastic opportunity to work in a role with a supportive team, modern offices, and plenty of room for career growth.

About the Role:

As an Internal Account Manager, you'll be responsible for managing a portfolio of B and C-grade accounts, ensuring customer satisfaction, retention, and growth. Your day-to-day will focus on building strong relationships, identifying new opportunities within existing accounts, and delivering top-tier service.

Key Responsibilities:

• Manage and nurture a portfolio of B and C-grade customer accounts
• Develop lasting customer relationships and provide tailored product solutions
• Assist in handling product queries and closing sales
• Coordinate with logistics to ensure smooth and timely order fulfilment
• Identify upselling and cross-selling opportunities
• Maintain CRM records and track account activity
• Gather and report customer feedback to help improve offerings

Requirements

• Experience in a sales or account management role

• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and prioritise workload
• Problem-solving mindset with a proactive attitude
• Familiarity with CRM systems and sales processes
• Organisational skills and attention to detail
• Self-motivated with the ability to work independently and within a team

Desirable:

• Knowledge of joinery supplies or workshop consumables
• Previous experience managing B and C grade accounts

Benefits

• Competitive salary of £30,000-£40,000

• Bonus scheme after probation
• Hybrid working options post-probation
• Free on-site parking
• Recently refurbished offices with kitchen facilities
• Complimentary snacks and drinks
• Company charity involvement
• Genuine opportunities for career development

Location:Newark Rd, Peterborough PE1