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- Tasks: Engage with employers, manage accounts, and provide excellent customer service.
- Company: Join a leading training provider with over 50 years of excellence in learning.
- Benefits: Enjoy 27 days holiday, hybrid working, and opportunities for career development.
- Why this job: Make a real difference in people's lives while enjoying a great work-life balance.
- Qualifications: A passion for relationship building and excellent customer service skills are essential.
- Other info: Work in a supportive environment with modern facilities and family-friendly policies.
The predicted salary is between 22700 - 28400 £ per year.
April start
Blackburn, Lancashire
Permanent Full Time 37.5 hours per week Monday to Friday 8am to 4.45pm finish 12.30pm on Fridays
Hybrid - mix of working from home and the office
Salary Up to £28,350 dep on experience
Benefits include:
- 27 days holiday plus bank holidays, increasing to 32 days in accordance with service
- Birthday leave
- Opportunity to purchase up to an additional 5 days holiday per year
- Contributory pension scheme
- Life insurance based on 4 x annual salary
- Annual CPD days and opportunities for career development and progression
- Modern facilities
- Family friendly policies
- Scope for hybrid working
- Free parking on and off site
Our training provider is a large independent training provider based in Blackburn and is owned by the University of Central Lancashire. They have a heritage of over 50 years in Lancashire, delivering learning and development solutions and pride themselves on delivering excellence in learning and creating outstanding talent.
Are you a people person with a real passion for making a difference? Do you enjoy building and developing relationships and do you consider this to come naturally to you? Would you like a role where you can give back and genuinely make a difference to people’s lives every single day? Would you be interested in a career that offers an excellent work life balance, as well as several company benefits?
As part of this exciting opportunity you will engage with, and be responsible for a variety of employers across the North West and on a national scale. These employers will provide high quality apprenticeship opportunities and it is your responsibility to act as their main point of contact, cross selling our full offer and being on hand to support with any training requirements, upskilling needs and to problem solve. Lots of warm leads coming through too where you will make appointments to go out to see Employers to gain a full understanding of the training support they need.
The successful candidate will provide excellent customer service consistently, will work closely with our operational departments and achieve set KPIs across our Apprenticeships, Apprenticeship Preparation Programme and commercial training. There will be an expectation to work with other departments to provide updates on all employer engagement activities.
Some of your responsibilities include:
- Being the point of contact for all customer account management matters by regularly holding face to face meetings with new and existing customers to discuss any account matters, including issues arising, future needs, concerns or queries.
- Provide a responsive customer service to new and existing clients by responding to any customer contact enquiries through email, phone or meetings in a timely manner.
- Maintain and grow existing client relationships which in turn will help develop new business leads by upselling and cross selling our clients offer.
- Manage pipeline and opportunities for both Apprenticeship and Commercial sales against agreed KPIs.
- To provide weekly updates on reporting of sales results against target.
- To build and maintain strong customer relationships by providing information, advice and guidance on all Apprenticeships, Traineeships and Commercial training to maximise business income and opportunities.
- To build and maintain strong working relationships with key stakeholders and customers by gaining a robust knowledge of the market place and identifying any business growth opportunities/programmes within both existing and new markets.
To Apply for the Account Manager role in Blackburn, Lancashire please email your CV to Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training and employability sectors nationally. We are committed to giving full free pre-interview advice and guidance right throughout the interview process.
Account Manager employer: Tina Lacey Recruitment
Contact Detail:
Tina Lacey Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and the specific training solutions they offer. This will help you tailor your responses and demonstrate your genuine interest in making a difference in people's lives.
✨Tip Number 2
Prepare to discuss your experience in account management and customer service. Think of specific examples where you've successfully built relationships or solved problems for clients, as this role heavily relies on these skills.
✨Tip Number 3
Familiarise yourself with the apprenticeship landscape in the North West. Being knowledgeable about current trends and challenges in the sector will position you as a valuable asset during discussions with potential employers.
✨Tip Number 4
Practice your communication skills, especially in a face-to-face setting. Since the role involves regular meetings with clients, being able to convey information clearly and confidently will be crucial in establishing trust and rapport.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and making a difference. Mention specific examples of how you've successfully managed client accounts or improved customer satisfaction in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the Account Manager position, such as communication, problem-solving, and relationship-building. Provide concrete examples of how you've used these skills in past experiences.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Tina Lacey Recruitment
✨Know Your Clients
Before the interview, research the types of employers and industries you will be engaging with. Understanding their needs and challenges will help you demonstrate how you can provide tailored solutions and build strong relationships.
✨Showcase Your People Skills
As an Account Manager, your ability to connect with people is crucial. Prepare examples of how you've successfully built and maintained client relationships in the past, highlighting your communication and problem-solving skills.
✨Understand the Role's KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Be ready to discuss how you plan to meet or exceed these targets, and share any previous experiences where you achieved similar goals.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's culture, training opportunities, and expectations for the Account Manager role to show your genuine interest.
