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- Tasks: Supervise customer experience and ensure top-notch service at live events.
- Company: ATG Entertainment is a leading name in the live entertainment industry, hosting unforgettable performances.
- Benefits: Enjoy perks like theatre tickets, staff discounts, and mental wellbeing support.
- Why this job: Join a passionate team creating memorable experiences for audiences in a vibrant environment.
- Qualifications: No prior entertainment experience needed; just bring your enthusiasm and customer focus!
- Other info: Must be 18+ to apply; we celebrate diversity and inclusivity in our hiring process.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company. Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again! As part of our Customer Experience Team you’ll make this happen.
The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.
If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Ambassadors Woking offers a world of entertainment under one roof, right in the heart of Surrey. The New Victoria Theatre opened in 1992 and is firmly established as one of the most beloved theatres in the South East. Boasting state-of-the-art facilities, excellent acoustics and clear sight lines it has hosted first-class performances from the Royal Shakespeare Company, the National Theatre, Matthew Bourne and a number of hit shows direct from the West End. The Rhoda McGaw Theatre caters for Woking's many community groups, societies, semi-professional and professional content. It has a varied programme of entertainment throughout the year including musical theatre, comedy, opera, dance, drama and youth performances. Nova Cinema is Surrey’s go-to destination for the ultimate cinema experience. With hand-picked programming and all the latest releases, it has seven stylish screens (including one luxury screen), an elegant full-service bar and a suite for community and business hire.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
We offer the following benefits for our Customer Experience Team Members:
- myStrength Mental Wellbeing App
- WeCare Support Services
- Theatre Tickets (Subject to Availability)
- ATG+ Card
- Staff Discounts
- Pension
- Access to ToothFairy - Dental access and guidance from home
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.
Salary: £12.29 / £12.01 hourly
Closing Date: 2025-04-06
Customer Experience Supervisor, New Victoria Theatre, Rhoda McGaw Theatre & Woking Cinemas, Peacocks Centre employer: Ambassador Theatre Group
Contact Detail:
Ambassador Theatre Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Supervisor, New Victoria Theatre, Rhoda McGaw Theatre & Woking Cinemas, Peacocks Centre
✨Tip Number 1
Familiarise yourself with the live entertainment industry. Understanding the dynamics of customer experience in theatres and cinemas will help you stand out during interviews. Research recent shows or events at the New Victoria Theatre and Rhoda McGaw Theatre to demonstrate your enthusiasm.
✨Tip Number 2
Showcase your customer service skills through real-life examples. Think about times when you've gone above and beyond for a customer, especially in fast-paced environments. This will highlight your ability to create memorable experiences for guests.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with people who work in the company can provide insights into the culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you can contribute to the financial targets of the venue. Think about ways you could encourage customers to purchase products and packages, as this is a key part of the role. Showing that you understand the business side of customer experience will set you apart.
We think you need these skills to ace Customer Experience Supervisor, New Victoria Theatre, Rhoda McGaw Theatre & Woking Cinemas, Peacocks Centre
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers, as this is crucial for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for live entertainment and customer service. Mention why you want to work for ATG Entertainment specifically and how you can contribute to their mission of providing exceptional experiences.
Highlight Your Soft Skills: Emphasise your interpersonal skills, adaptability, and ability to work in a fast-paced environment. These qualities are essential for the Customer Experience Team, so make sure to provide examples of how you've demonstrated them in previous roles.
How to prepare for a job interview at Ambassador Theatre Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with the Venue
Research the New Victoria Theatre, Rhoda McGaw Theatre, and Woking Cinemas. Understanding their unique offerings and recent events will help you demonstrate your genuine interest in the role and the company during the interview.
✨Highlight Teamwork Skills
As a Customer Experience Supervisor, you'll be part of a team. Be prepared to discuss how you've successfully collaborated with others in previous roles, and share examples of how teamwork has led to improved customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about how you would handle difficult customers or unexpected challenges during an event, and be ready to articulate your thought process.
