Compliance Caseworker Manager (410R) - Belfast

Are you an experienced leader who thrives in a dynamic environment? Do you have experience managing teams, driving performance, and fostering inclusivity? Have you got a passion for inspiring and empowering others? HMRC are currently looking to recruit experienced people leaders who pride themselves on their team development and the service they provide to their customers.

The Compliance Caseworker Manager will lead a team of specialist caseworkers who are at the front line of working with our customers. Inside HMRC Compliance. Tax Specialists: Where your career meets your purpose. Discover a career in your hands at HMRC.

Our Customer Compliance Group (CCG) encompass multiple customer facing areas. As a Compliance Caseworker Manager, you could be a Front-Line Manager (FLM) and lead a team of Higher Officer Compliance Caseworkers as a direct line manager, ensuring they meet Key Performance Indicators (KPIs) and adhere to HMRC policy. You could also be a Business Unit Head (BUH) who is responsible for a command of FLMs and their teams. You would therefore not directly manage caseworkers but oversee the smooth running of any new compliance rules, operational change and ensure command wide targets and KPIs are met.

Your role will involve driving the success of your team whilst ensuring they are motivated, supported and aligned to strategic goals. You will be responsible for identifying and mitigating risks, ensuring compliance with legislation and HMRC standards. Within this role, you will also be accountable and responsible for ensuring HR policies, processes and guidance are applied fairly and consistently, these include things such as attendance, wellbeing and balancing individual requirements with business needs such as our flexible working policy. We are looking for you to handle any difficult conversations with a consistent approach across your team.

Your leadership will focus on fostering an inclusive environment, supporting team development, and ensuring that your team is up to date with learning expectations. You'll be collaborating with other teams to ensure delivery of results whilst having a focus on the wider commands wellbeing. Your ability to manage the day-to-day activities of your team, monitoring progress and ensuring timely decision making will be crucial in achieving departmental objectives.

Some of your responsibilities will also include:

• Supporting and developing your team with performance and development conversations whilst fostering an inclusive environment.
• Collaborating across CCG to meet performance targets and deadlines.
• Monitor operational KPIs and managing your resources effectively.
• Act as a sounding board for difficult management issues and make informed decisions based on legislation and guidance.
• Monitoring Quality Assurance Framework (QAF) and apprenticeship progress, ensuring continuous professional development.

For our Compliance Caseworker Manager, we are looking for you to bring:

• Enthusiasm about working in a fast-paced, innovative and supportive environment, with the ability to shape the future of compliance at HMRC.
• Be self-motivated, able to work independently and meet short deadlines.
• Confidence in making evidence-based decisions, role-modelling HMRC values and setting the right tone.
• Exceptional written and verbal communication skills adapting them to diverse audiences.
• A willingness to support wider corporate responsibilities such as recruitment.
• Self-awareness and resilience, ability to understand, inspire and empower your team.
• Proven ability to prioritise and deliver high quality work, fostering continuous improvement, wellbeing and trust.

Full support will be given to successful candidates. This will include a range of Civil Service learning, mentoring and if deemed appropriate, enrolment to the Management Development Programme.

We are recruiting to fill roles across several business areas within CCG, some roles require additional security checks (e.g., Counter Terrorism Clearance or Security Clearance). Candidates are matched to vacancies in strict merit order and will undertake the necessary security clearance for that role.

Essential Criteria:

• Demonstrable experience of adapting to and leading through operational change.
• Proven experience in a management or leadership role, driving KPIs in a professional setting.
• Exceptional communication skills, with the ability to effectively influence and engage stakeholders at all levels.
• Proven ability to prioritise and manage a diverse workload, flexing capacity across areas to ensure deadlines are met without compromising quality.
• Skilled in identifying and nurturing talent within teams, providing coaching feedback and development opportunities.

Desirable:

• Experience of working in an Operational Delivery or Compliance environment.

Benefits:

• Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
• We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

Selection process details:

• This vacancy is using Success Profiles and will assess your Behaviours and Experience.
• Short application, Full application and CV, Civil Service Management Judgement test, Pre-recorded Behaviours interview, Virtual face-to-face experience interview/presentation.

Important information:

• Please take extra care to tick the correct boxes in the eligibility sections of your application form.
• A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
• All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Diversity and Inclusion:

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role.