Claims Consultant

Claims Consultant

• Location: Watford
• Job Type: Full-time, Mon-Fri, 9am-5pm
• Salary: £25,000 p/annum + benefits

Join our client, a fast-growing specialist health insurance business as a Claims Consultant. This role is integral to delivering high-quality customer service throughout the claims journey, reporting directly to the Member & Employee Services Manager.

Day-to-day of the role:

• Assess and authorise claims via telephone, post, and e-mail.
• Provide follow-up support for existing claims and written confirmation of claims decisions and notifications.
• Ensure compliance with guidelines and regulatory requirements including data protection, business security, conduct risk, consumer duty, and fraud & anti-money laundering.
• Communicate clearly and professionally with clients by phone and in written form.
• Attend regular review meetings and appraisals to monitor progress and identify training needs.
• Suggest improvements to processes to enhance efficiency and customer service excellence.
• Build professional relationships and foster team spirit with peers and colleagues.
• Support team members with training and collaborate to achieve team goals.

Required Skills & Qualifications:

• Minimum of 2 years’ customer service experience.
• Strong numeracy and literacy skills.
• Exceptional verbal and communication skills, with the ability to use concise, clear, and appropriate language.
• Excellent organisational skills; ability to manage multiple demands.
• Empathetic, with the ability to identify, understand, and respond to different views.
• Proactive approach with a ‘can-do’ mentality and the ability to respond well under pressure.
• Teamwork and cooperation; must work well as part of a team.
• Knowledge of regulatory and compliance obligations relevant to the role.

Benefits:

• Company pension scheme (auto enrolled)
• Death in service 10x salary (immediately on appointment)
• Voluntary dental after completion of probationary period
• Company paid private medical insurance after 6 months employment
• Performance-related bonus scheme (subject to bonus scheme rules re eligibility)
• 23 days holiday per year
• Opportunities for professional development and training.
• Supportive team environment focused on achieving goals together.
• Commitment to integrity, customer-first values, and a positive workplace culture.

To apply for the Claims Consultant position, please submit your CV.