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- Tasks: Join us as a Customer Service Analyst, interpreting data to enhance business processes.
- Company: Northern Powergrid powers 8 million customers, leading the energy industry with smart technology.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days holiday.
- Why this job: Be part of a sustainable energy future while developing your analytical skills in a supportive environment.
- Qualifications: 2 A Levels (C or above) or NVQ Level 3; advanced Excel skills required.
- Other info: Apply by December 6, 2024, and help shape the future of energy!
The predicted salary is between 22700 - 28400 ÂŁ per year.
Do you want to help power your career and be part of an evolving energy industry?
A
n exciting opportunity has arisen for an enthusiastic Analyst to join our team.
T
he energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.
O
ur vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future. As a dedicated Analyst, you will be responsible for interpretation of data to support the development and improvement of key business processes, not only within the Business Support function, but also within the wider organisation.
A
long with a competitive salary between ÂŁ25,774 – ÂŁ28,401 , we also offer great benefits such as;
•
Enrolment into our pension scheme •
25 days holiday
W
e’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.
K
ey Responsibilities T
he successful candidate will be accountable for:•
Work within a closely managed reporting cycle making sure that we meet both internal and external reporting requirements•
Interpret data and identify key trends and important findings to define actionable insights to improve performance and processes•
Presentation of data and findings to internal and/or external audiences adapting styles accordingly•
Ensure accurate records are maintained to facilitate timely payment approval’s, whilst working towards continual improvement•
Develop and maintain reporting dashboards providing accurate and timely data to aid the business in strategic decisions•
Build and maintain relationships with internal and external stakeholders•
Work within the wider support teams to develop skills and understanding of Northern Powergrid, Business Support and processes
K
ey Competencies •
Strong analytical skills: skilled user of Excel•
Excellent attention to detail•
Strong communication and decision-making skills•
Innovative problem solver with an eye for process improvements•
Strong numeracy skills and ability to interpret complex data
Q
ualifications and AttributesE
ssential Qualifications and Experience•
Minimum qualification of 2 A Levels C or above OR NVQ Level 3 OR ONC in Business Management •
Advanced Excel knowledge•
D
esirable Qualifications and Experience•
Full UK driving licence •
Experience in data analysis roles•
Power BI reporting•
Experience using SQL or VBA
•
C
lick here to apply today or email your application to referencing R6890 V
isit northernpowergrid.com/careers to find out more about this and other career opportunities.
P
osted: 15 November 2024
C
losing date for applications: 6 December 2024
A
pplicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
Customer Service Analyst employer: Northern Powergrid
Contact Detail:
Northern Powergrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst
✨Tip Number 1
Familiarize yourself with the energy industry and Northern Powergrid's role in it. Understanding the company's mission and current initiatives will help you align your passion for communications with their goals.
✨Tip Number 2
Brush up on your Excel skills, especially advanced functions. Since strong analytical skills are crucial for this role, being able to demonstrate your proficiency in data interpretation will set you apart.
✨Tip Number 3
Prepare to discuss how you've used data to drive improvements in past roles. Be ready to share specific examples of how your insights led to actionable changes, as this aligns with the key responsibilities of the position.
✨Tip Number 4
Network with current or former employees of Northern Powergrid if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations.
We think you need these skills to ace Customer Service Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Analyst position. Understand the key responsibilities and competencies required, as this will help you tailor your application.
Highlight Relevant Skills: Make sure to emphasize your strong analytical skills, advanced Excel knowledge, and any experience with data analysis tools like Power BI or SQL in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy industry and your desire to contribute to Northern Powergrid's mission. Mention how your background aligns with their goals of delivering sustainable energy solutions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Northern Powergrid
✨Show Your Passion for the Energy Industry
Make sure to express your enthusiasm for the energy sector during the interview. Share any relevant experiences or projects that demonstrate your commitment to sustainable energy solutions and how you can contribute to the company's vision.
✨Demonstrate Your Analytical Skills
Prepare to discuss your experience with data analysis, particularly using Excel. Be ready to provide examples of how you've interpreted data to identify trends and actionable insights in previous roles.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice presenting complex data in a clear and concise manner. Tailor your communication style to different audiences, as you may need to present findings to both internal teams and external stakeholders.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've identified process improvements or solved problems innovatively. This will showcase your ability to think critically and contribute to the continual improvement of business processes.
