Property Management & Compliance Co-ordinator

Requirements –

Flexibility and extra hours required in summer months

• Ability to communicate effectively with property owners, contractors, and tenants.
• Strong negotiating and interpersonal skills for handling conflict resolution.
• Greatcustomer service, time management and organisational skills
• Being able to work collaboratively within a team.

Experience –

• Experience in a property management role preferred
• Customer service/administrator role experience

Role:

• Part of a team ensuring the smooth running of the property management department, answering calls and responding to emails.
• Working alongside the property maintenance team, Landlords and tenants to arrange required works and resolve raised issues.
• Arrange and complete property inspections.
• Monitor ending tenancies, co-ordinate and arrange property check outs. Assess works required and responsibility.
• Inform tenants on deposit deductions, arrange deposits refunds and claim funds from the deposit protection service.
• Inspect properties before move in, completing/arrange property inventory.
• Process contractor invoices and manage filing system.
• Manage key system.
• Manage all required property safety certificates, working with contractors, landlords and tenants to ensure completion within the required timescales and standards
• Ensure all safety certificates/dates are uploaded to our system, all certificates available and labelled correctly in shared area.
• Arrange works with contactors, Landlords and tenants based on the feedback from the inspections to ensure all properties are compliant.
• Ensure all properties have the required safety inspections, monitoring and auditing properties
• Manage all processes relating to property licences (HMO/Selective), ensure all properties have the required licences. Submit licence applications and attend onsite inspections.
• Monitor progress of inspections/works using excel, reporting to management, initially weekly then monthly.
• Research any changes in legalisation and policies to ensure standards are met.

Support other departments within the company when required to meet business demands.

Summer / Project Work Responsibilities

· Working with the property management/maintenance team/ compliance manager to create an in-house property inventory procedure. Research and implement inventory software.

• Complete/organise all required property inventories within the summer period
• Assist with the move-in procedure, providing inventories for the admin team, ensure all collected inventories are processed, works arranged and documents scanned/filed correctly.
• Assist with organising the summer procedures.
• Organise and monitor cleaners.
• Organise and arrange key collection for contractors and cleaners.
• Assist with summer check-outs and deposit enquiries.