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- Tasks: Manage real-time airport operations and ensure smooth coordination with teams.
- Company: Join Vueling, a leading airline focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced industry, enhancing travel experiences while ensuring safety and efficiency.
- Qualifications: Bachelor’s degree in relevant fields and 3-5 years of airport operations experience required.
- Other info: Fluency in English and Spanish is essential for effective communication.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose: Oversee and manage real-time airport operations at Vueling’s designated stations, ensuring resource optimisation and adherence to regulatory standards and company policies, with the aim of delivering seamless operations, enhancing customer satisfaction, and maintaining operational efficiency and punctuality.
Main Accountabilities:
- Ensure constant and effective communication with key stakeholders.
- Maintain seamless coordination with handling supervisors, Vueling’s IOCC, AENA executives, and Vueling Airport Support teams, enabling swift and informed decision-making to minimise disruptions.
- Make immediate operational decisions in line with company and regulatory standards.
- Resolve operational issues efficiently while adhering to the Vueling Operations Manual, AESA regulations, and aviation best practices, ensuring compliance and safety.
- Allocate and optimise resources dynamically during real-time operations.
- Supervise ancillary service management and ensure compliance with established standards.
- Anticipate and prepare for operational disruptions.
- Monitor and report incidents or deviations from standards.
- Support, guide, and lead cargo handling teams during operations.
- Manage night and off-peak operations.
- Promote discipline and procedural compliance among cargo handling teams.
- Oversee safety compliance during operations.
- Perform any other assigned responsibilities or duties inherent to the position.
Education: Bachelor’s degree in Business Administration, Aviation Management, or a related field.
Experience:
- Minimum 3-5 years of experience in airport operations, handling, or passenger services.
- Experience in high-traffic international airports is essential to provide exposure to complex operational challenges.
- Aviation Regulations, with in-depth knowledge of AESA, IATA, and Vueling operational regulations (e.g., Operations Manual).
- Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.
- Resource Management, with familiarity with staffing strategies and productivity metrics, such as aircraft turnover.
Main relationships:
- Handling Teams (Supervisors and Chiefs of Service): To coordinate daily operations, manage resources, and address real-time disruptions.
- Vueling IOCC: To receive operational updates, escalate critical issues, and make informed decisions regarding flights.
- Vueling Airport Support (VAS): To collaborate on compliance and operational improvements.
- Customer Response Team: To address passenger-related issues and ensure seamless service recovery.
- AENA Executives: To coordinate airport infrastructure usage, manage security protocols, and address service-related issues.
- Iberia Handling Teams: To ensure efficient handling services and alignment with Vueling’s operational standards.
- Security Services and Guardia Civil: To manage security incidents, ensure compliance with airport regulations, and address conflict situations.
- Passengers: To provide high-quality customer service during disruptions, ensuring satisfaction and loyalty.
Languages: English C1, Spanish C1 (as a local Language).
Airport Duty Manager UK TEMPORARY employer: Vueling Airlines
Contact Detail:
Vueling Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Duty Manager UK TEMPORARY
✨Tip Number 1
Familiarise yourself with Vueling's operational standards and the specific regulations set by AESA and IATA. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to compliance and safety in airport operations.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who have experience in airport operations. Engaging with current or former employees of Vueling can provide you with insider knowledge about the company culture and expectations for the Airport Duty Manager role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed operational disruptions or resource allocation. Highlighting your problem-solving skills and ability to make quick decisions under pressure will be crucial during any discussions with our hiring team.
✨Tip Number 4
Showcase your customer service experience, particularly in high-pressure environments. Being able to articulate how you've handled passenger-related issues or improved service recovery processes will set you apart as a candidate who prioritises customer satisfaction.
We think you need these skills to ace Airport Duty Manager UK TEMPORARY
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in airport operations, particularly in high-traffic international airports. Emphasise your knowledge of aviation regulations and customer service standards that align with Vueling's requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience in managing real-time operations, your ability to make swift decisions, and how you can enhance customer satisfaction while ensuring compliance with regulations.
Showcase Relevant Skills: In your application, clearly outline your skills in resource management, operational decision-making, and communication with stakeholders. Use specific examples from your past roles to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. Ensure that your language is professional and that you have adhered to the required format, as attention to detail is crucial in this role.
How to prepare for a job interview at Vueling Airlines
✨Know Your Regulations
Familiarise yourself with AESA, IATA, and Vueling operational regulations. Being able to discuss these in detail will show your understanding of the industry and your readiness to comply with necessary standards.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Highlight your ability to make quick decisions and resolve issues efficiently, as this is crucial for the role of an Airport Duty Manager.
✨Showcase Communication Abilities
Effective communication is key in this role. Be ready to discuss how you have coordinated with various stakeholders in past positions, ensuring smooth operations and addressing disruptions promptly.
✨Customer Service Focus
Emphasise your experience in customer service, particularly in handling complaints and service recovery. Share specific instances where you enhanced customer satisfaction during operational challenges.
