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For Companies At a Glance
- Tasks: Manage health and protection claims while providing top-notch customer service.
- Company: Join William Russell, a leading expat insurance provider since 1992.
- Benefits: Enjoy a competitive salary, hybrid working, and a comprehensive benefits package.
- Why this job: Be part of a compassionate team making a real difference for expats worldwide.
- Qualifications: Experience in insurance or financial services with claims handling skills required.
- Other info: Work in our Lightwater office two days a week; UK work eligibility needed.
The predicted salary is between 28800 - 48000 £ per year.
We have an exciting opportunity for an International Claims Executive to join our team at William Russell. The role involves working as part of a team to combine passion, expertise and capability to deliver a high quality, personalised service.
Responsibilities include:
- Managing customers' Health and Protection claims
- Proactively contacting members
- Responding to enquiries
- Loading and processing claims and payments
- Providing assistance and pre-authorisation
- Communicating coverage
Our claims team operates from 6 am to 6 pm on shift patterns from Monday to Friday, so you must be available for varying shifts between these times.
About you: You have all-round excellent customer service skills, are compassionate and have integrity. You are able to prioritise and work well under pressure. You are a good team player who can also work independently, and you build strong local and remote relationships.
Your experience: You will ideally be working within an Insurance or Financial Services environment and must have previous claims handling and administration/data input experience.
About us: We’re William Russell—the expat insurance provider. We offer health insurance, life insurance, and income protection for people living and working abroad since 1992. In short, we’re a partner for expats when they’re away from home, and we’re there to make the expat experience healthier and easier.
We offer: A competitive salary, rounded benefits package and hybrid working, alongside the opportunity to work with an experienced, professional team who are based in the UK and overseas. All applicants must be able to work in our Lightwater office for two days per week and be eligible to work in the UK without sponsorship.
International Claims Executive employer: William Russell
Contact Detail:
William Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Claims Executive
✨Tip Number 1
Familiarise yourself with the insurance and financial services industry, especially focusing on health and protection claims. Understanding the nuances of claims handling will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer inquiries or resolved issues in previous roles. This will demonstrate your ability to provide a high-quality, personalised service.
✨Tip Number 3
Be ready to discuss your experience with data input and administration, as these are crucial for the role. Think of specific instances where your attention to detail made a difference in processing claims or managing information.
✨Tip Number 4
Since the role requires working varying shifts, be prepared to express your flexibility and willingness to adapt to different schedules. This shows that you're committed to being a reliable team member.
We think you need these skills to ace International Claims Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and customer service. Use specific examples that demonstrate your ability to manage health and protection claims effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the expat insurance market and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your excellent customer service skills, ability to work under pressure, and experience in a team environment. These are crucial for the International Claims Executive role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Russell
✨Showcase Your Customer Service Skills
As an International Claims Executive, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully managed customer interactions, especially in challenging situations.
✨Understand the Claims Process
Familiarise yourself with the claims handling process, particularly in the insurance or financial services sector. Be ready to discuss how you would approach managing health and protection claims, as well as any relevant experience you have in this area.
✨Demonstrate Compassion and Integrity
This role requires a compassionate approach to dealing with clients. Think of instances where you've shown empathy and integrity in your work, and be prepared to share these stories during the interview.
✨Prepare for Shift Work Questions
Since the team operates on varying shifts, be ready to discuss your availability and flexibility. Highlight any previous experience you have with shift work and how you manage your time effectively under pressure.
