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- Tasks: Lead product development, understand client needs, and manage project goals.
- Company: Citation is a leading UK provider of Health & Safety, HR, and Employment Law services.
- Benefits: Enjoy hybrid/remote work, growth opportunities, and a vibrant company culture.
- Why this job: Join a fast-growing team that values innovation and client satisfaction.
- Qualifications: 2+ years in a Scrum team, knowledge of Agile methodologies, and strong stakeholder management skills.
- Other info: Be part of a dynamic company celebrating 30 years of excellence and continuous growth.
The predicted salary is between 36000 - 60000 £ per year.
We are going through an exciting time of growth via organic product development, M&A and internationalisation and are sizing up our Product team to be a pivotal part of this growth. We are looking for a Product Owner that is passionate about the online client experience, curious about really understanding client needs and problems, with a flair for innovative solutions. You will push our strategy to exceed client expectations and to be market leaders in our field. You’ll influence the roadmap, supported by the Senior Product Owner, Product Manager and of course our UX and UI team. The successful candidate can expect to liaise with our community of Group-wide Product colleagues sharing best practices to assist with on-going knowledge and development. Whilst this role will be based in the NorthWest, we expect its reach to benefit UK clients as well as those across the globe.
The role:
- Be willing to learn / understand the ever-changing client expectations, legislative needs, technology and product trends.
- Define the goals and outcomes for the development projects you are working on in line with priorities set by your Senior Product Owner and Product Lead.
- Liaise with key stakeholders including clients, internal business colleagues and development teams to ensure goals and objectives are well understood.
- Create suggestions for operational improvement of our software aligned to feedback and insights.
- Understand and create customer journey maps acting as the primary contact between the stakeholder and the various teams.
- Draw up comprehensive backlogs with agreed MVP delivery vs subsequent backlog items, considering all potential associated risks.
- Define solutions by working with business, engineering and technical architecture stakeholders.
- Juggle scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.
- Manage the product and sprint backlogs, prioritising based on the overall strategy and business objectives set by your Senior Product Owner and Product Lead.
- Oversee the development sprint cycles, evaluating progress at every stage.
- Conduct Retrospectives, Reviews and Sprint Planning, with guidance and support from our team of Agile Coaches.
- Gain agreement from senior management on the best method of introducing the recommendations to the wider business – addressing any uncertainty or concerns.
- Be the Subject Matter Expert and evangelist for your product / area, within the business.
- Ensure the product is fit for purpose and has ability to run 24/7, at scale, globally.
- Take accountability for producing and presenting analytics around product KPI's.
- Articulate clear briefs, functional documentation and communicate with development teams.
What we are looking for:
- Minimum of 2 years experience working in a Scrum team for a likeminded technology company
- Agile and Waterfall methodologies
- UX/UI principles
- Client focused
- Able to prioritise and take ownership
- Requirements Definition / User Stories
- Stakeholder Management
- Positive attitude - team player
About Us
At Citation, we offer something unique for both our colleagues and clients – an opportunity to grow, thrive, and succeed like nowhere else. As we celebrate 30 years of excellence, our focus remains on growth, investment, and service quality. We’re one of the UK’s biggest providers of Health & Safety, HR, Employment Law, and ISO services. But what really sets us apart is our people. At Citation, we bring our personalities to work, not just our expertise. With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships. We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits.
Product Owner employer: The Citation Group
Contact Detail:
The Citation Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with the latest trends in product management and client experience. Understanding current technologies and methodologies will help you speak confidently about how you can contribute to our growth.
✨Tip Number 2
Network with professionals in the product management field, especially those who have experience in Agile environments. Engaging with others can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed product backlogs and prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your understanding of UX/UI principles by discussing how you've incorporated user feedback into product development. This will highlight your client-focused approach and align with our mission to exceed client expectations.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Product Owner position. Tailor your application to highlight your relevant experience in Scrum teams and your familiarity with Agile methodologies.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum of 2 years' experience in a similar role. Provide specific examples of how you've managed product backlogs, liaised with stakeholders, and contributed to successful project outcomes.
Showcase Your Client Focus: Demonstrate your passion for enhancing the online client experience. Include examples of how you've understood client needs and implemented innovative solutions that exceeded expectations.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Citation's focus on growth, innovation, and team collaboration.
How to prepare for a job interview at The Citation Group
✨Understand the Product Landscape
Before your interview, take some time to research the company's products and services. Familiarise yourself with their client base and any recent developments in their offerings. This will help you demonstrate your passion for the online client experience and show that you're genuinely interested in how you can contribute.
✨Showcase Your Agile Experience
Since the role requires a minimum of 2 years working in a Scrum team, be prepared to discuss your previous experiences in Agile environments. Highlight specific projects where you successfully managed backlogs, prioritised tasks, and collaborated with cross-functional teams to deliver results.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've previously liaised with stakeholders. Be ready to share examples of how you’ve gathered requirements, managed expectations, and communicated effectively with both clients and internal teams. This will showcase your ability to act as the primary contact between various parties.
✨Demonstrate Your Problem-Solving Skills
The company is looking for someone who can create innovative solutions to meet client needs. Prepare to discuss specific challenges you've faced in past roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
