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- Tasks: Support tenants during major works, ensuring they are informed and assisted throughout the process.
- Company: Join the Royal Borough of Kensington and Chelsea, dedicated to serving local communities with compassion and efficiency.
- Benefits: Enjoy competitive pay, generous holidays, flexible working options, and great staff discounts.
- Why this job: Make a real impact in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in construction or housing, strong communication skills, and ability to work under pressure.
- Other info: Opportunity to participate in capital projects and engage with the community through various events.
The predicted salary is between 36000 - 60000 £ per year.
2x Resident Liaison Officers with the Royal Borough of Kensington and Chelsea!
At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.
The job is focused on supporting tenants and leaseholders during major works on their homes. The role involves providing comprehensive information, advice, and assistance to ensure residents are well-informed and supported throughout the process. The post holder will set standards for contractors and consultants in their interactions with residents, ensuring effective communication and consultation.
A key part of the role is developing and managing consultation plans for each project, including agreeing to and distributing information packs and updates through various media outlets. The post holder will coordinate the temporary or permanent re-housing of residents when necessary and advise Project Managers on the potential impact of capital works on residents. The role also includes assisting leaseholders with their financial obligations related to major works, resolving access issues and disputes with residents, and ensuring efficient processing of insurance and other claims. Legal actions against tenants or leaseholders may be managed if required.
Participation in capital projects as a team member is essential, and the post holder will advise Project Managers on any issues that may affect the project. They will arrange and attend meetings, presentations, and exhibitions for residents, which may require working outside normal hours. The post holder will design and conduct social surveys before major projects commence and establish a feedback and complaints procedure for each project. Identifying and supporting vulnerable residents is crucial, ensuring adequate provisions are made for their needs. Additionally, they will maintain systems for reporting defects during and after the works and conduct resident satisfaction surveys to analyse the results. Regular reviews of consultation and communication procedures are necessary to suggest improvements. The post holder will also assist in implementing the Best Value Action Plan for the HRA Capital Programme and perform any other relevant duties required for the delivery of the capital investment programme.
What you'll need to succeed:
- Experience in the construction industry, ideally within local authority or housing.
- Experience of working with tenants and leaseholders when homes are undergoing major works.
- Good communication skills, with experience of maintaining constructive working relationships, both internal and external.
- Ability to work well under pressure and to tight deadlines.
What you'll get in return:
- Pay - very competitive pay rates often with an annual pay rise within a range.
- Pension - The Local Government Pension Scheme (LGPS) is a secure, flexible and tax-efficient way of making sure you have a decent pension to look forward to in retirement.
- Progression - excellent learning and development opportunities along with performance management and career progression support.
- Holidays - generous annual leave entitlement up to 30 days each year plus 8 public holidays.
- Flexible working - as circumstances suit, these include working from home, flexi time, job sharing, compressed hours and term-time working.
- Staff discounts - excellent staff discounts in many local shops, restaurants, and sports facilities.
- Health and wellbeing - a dedicated occupational health service that can give you a health check, help with workplace adjustments and also a free, confidential counselling service available 24/7 to assist with any personal or work-related issues.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. This role closes on the 25th of April.
Resident Liaison Officer employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Detail:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local authority's recent projects and initiatives. Understanding their approach to community engagement and major works will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Network with professionals in the construction and housing sectors, especially those who have experience working with local authorities. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully communicated with tenants and leaseholders in previous roles. Highlighting your problem-solving skills and ability to manage disputes will be crucial.
✨Tip Number 4
Stay updated on best practices in resident liaison and consultation processes. Being knowledgeable about current trends and techniques will show your commitment to improving resident experiences during major works.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Resident Liaison Officer position. Tailor your application to highlight relevant experience in supporting tenants and leaseholders during major works.
Highlight Relevant Experience: Emphasise any previous experience in the construction industry or working with local authorities. Provide specific examples of how you've maintained constructive relationships with tenants and leaseholders, especially during challenging situations.
Showcase Communication Skills: Since good communication is crucial for this role, include examples of how you've effectively communicated with various stakeholders. Mention any experience in developing consultation plans or conducting surveys, as these are key aspects of the job.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the job. Use keywords from the job description and demonstrate how your skills and experiences align with the expectations of the Royal Borough of Kensington and Chelsea.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Be prepared to demonstrate your ability to maintain constructive relationships with tenants and leaseholders. Share examples from your past experiences where you successfully communicated complex information or resolved disputes.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your experience in managing consultation plans, coordinating re-housing, and handling financial obligations related to major works. This shows that you are not only interested but also knowledgeable about what the role entails.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with vulnerable residents or managing complaints. Think of relevant scenarios from your previous roles and be ready to discuss how you approached these challenges and what the outcomes were.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working well under tight deadlines. Prepare to discuss instances where you successfully managed multiple tasks or projects simultaneously. Emphasise your time management skills and how you prioritise tasks to meet deadlines without compromising quality.
